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Charge 3 discomfort

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‎04-18-2020 07:05 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-18-2020 07:05 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Anyone else have issues with a Fitbit leaving a burn marks on your wrist? I have a Charge 3 and it left a burn mark on my wrist, a rectangular shape right where the tracker sits on my skin. I've stopped wearing it for a few weeks now. As the burn healed it even peeled like a sunburn.

 

 

Moderator edit: subject for clarity

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‎04-26-2020 10:58

‎04-26-2020 10:58

Welcome to the Community, @esharp19.

 

I am sorry for the delay in response and to hear about the discomfort you are experiencing with your Charge 3. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, I recommend taking off the device and check our wear and care page.

 

Let me know how it goes. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-11-2020 01:08

‎05-11-2020 01:08

Hey, can i ask the outcome of this please? Dealing the same thing at the moment 

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