Charge 3 discount code not working with sale

[Fifer68]

My charge 3 screen went dark at top left  tried everything to sort it !! Contacted Fitbit support since my fit bit is out of warranty by 6 weeks got sent a discount code for 35% off new product. Been trying to order online and code doesn’t work !! After being on chat and telephone been told code won’t work as charge 4 is on sale with £10 off so my code won’t work been told I have to wait till 11th jan till sale ends, not a happy customer either save £10 or 35% off what would you pick !!! Don’t send codes if don’t work 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Fifer68 Thanks for stopping by.

Sorry to hear about this and thank you for the feedback. As Support explained the code can't be used with sales prices but I do appreciate your explanation. There should be a way to use the code and see the discounted price from normal prices on devices so I will pass this up to the correct channel.

I'll be around.