Charge 3 display and calories issues

[Eslade14]

Hello, my screen is disappearing and even some parts I can’t see the screen (pixels gone) tried restarting and no luck. Very hard to see anything on screen.

Also after walking 1.156 steps apparently iv burnt 2,259 which is way more than usual. Think there’s a fault?

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @Eslade14.

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Now about the calories, Fitbit devices combine your basal metabolic rate (BMR)—the rate at which you burn calories at rest to maintain vital body functions (including breathing, blood circulation, and heartbeat)—and your activity data to estimate your calories burned. If your device tracks heart rate, your heart-rate data is also included, especially to estimate calories burned during exercise. The number you see on your Fitbit device is your total calories burned for the day.

Your BMR is based on the physical data you entered in to your Fitbit account (height, weight, sex, and age) and accounts for at least half the calories you burn in a day. Because your body burns calories even if you’re asleep or not moving, you see calories burned on your device when you wake up and will notice this number increase throughout the day.

Let me know if you need anything else.