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Charge 3 display and heart rate issues

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‎04-18-2020 10:32 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-18-2020 10:32 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Hi i have my Fitbit since Sept 2019. I have two black horizontal lines on my screen en since 3 days my device stopped recording my heart rate.

 

I have reset my device several times, rebooted. Checked settings on clock face, heart rate is on, and rebooted; nothing worked. It gets a bit annoying now, a few months ago heart rate went through the roof even when sleeping it stated cardio rates, this is a recurring issue.

 

I wear band as advised never shower with it. I am getting fed up with this, the device should work as it should not with constant troubleshooting.

 

 

Moderator edit: subject for clarity

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‎05-01-2020 05:19

‎05-01-2020 05:19

Welcome to the Community, @Svdijk.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix these heart rate and display issues. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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