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Charge 3 display and heart rate issues

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‎05-15-2020 10:40 - last edited on ‎09-17-2020 08:56 by Fitbit Moderator

‎05-15-2020 10:40 - last edited on ‎09-17-2020 08:56 by Fitbit Moderator

Since the last update my heart rate monitor has stopped working (on in settings) so I can’t monitor heart or sleep. Also the display is so dim it can only be read in darkened room, even though set as normal in settings, 

 

Have tried reset several times & switching HR off & on, no difference. Any suggestions would be appreciated as this is my 3rd Fitbit to go wrong!

 

 

Moderator Edit: Clarified subject

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‎09-14-2020 11:06

‎09-14-2020 11:06

Welcome to the Community, @Andydep.

 

Thanks for troubleshooting the display and heart rate issues you are experiencing. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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