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Charge 3 display blank and it won't pair

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‎08-04-2025 14:24 - last edited on ‎08-05-2025 08:58 by Fitbit Moderator

‎08-04-2025 14:24 - last edited on ‎08-05-2025 08:58 by Fitbit Moderator

Black screen: I removed my device from the app in order to add it again. Since this is impossible to do, I followed the steps of restarting my device as described in your protocols. Because my screen remains black, I cannot see on my device itself what is happening. So HELP!

Moderator Edit: Clarified subject

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‎08-05-2025 09:01

‎08-05-2025 09:01

Hi there, @Arcoocra. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 3 is blank. I understand your concern, we're here to help you!

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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