Charge 3 display corrupted

[Fruch]

My Charge 3, which is about 6 weeks old has developed a dead horizontal line about 1/5 of the way down the screen. It's like a dead pixel, but extends right across the screen and always remains black. It's not too much of a problem; info is still easy to read, but it's clearly a fault and may get worse. I intend to return it for an exchange, but am posting to let other users know about this issue.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey guys, I appreciate your participation in the Community.

I am sorry for the delay in respond. Thanks for troubleshooting this display issue and for the attachments.

@jazzchiq, @SunsetRunner, @jocep91 and @remiccsed, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@GeorgieMD, @DebbieC and @SunsetRunner, I've gone ahead and escalated your cases to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

I will see you later. 

[SunsetRunner]

Thanks for your reply.  

My case is already solved via the local vendor, so as of right now, no support ticket is needed.  Now I'm a happy camper (walker), and the clock works as it is supposed to. 

Best regards

Niklas 

[tarbat]

Same problem with my Charge 3

Five dark lines across the display. Resetting doesn't fix this, so looks like it needs a hardware repair 😞

[KayTee123]

Hey @AlejandraFitbit,

You seem to be the person to go to for this issue. I am also getting the faulty screen on my Fitbit Charge 3 (having trouble uploading the image), but the screen is a lighter color and lines down the middle. It randomly appeared today. I have tried the short and long restart multiple times. Can you please tell me what I should do to resolve this issue? I really love my Fitbit and would hate to not be able to use it.

Thanks!   

[AlejandraFitbit]

Thanks for getting back guys and for troubleshooting this display problem before letting us know.

@SunsetRunner, I am glad to hear that you have resolved this issue with your local vendor and are happy with your Charge 3. If there is anything else we can help you with, do not hesitate to post it.

@tarbat, I appreciate the attachment. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@KayTee123, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

I will catch you around. 

[briebrie]

I too have the deadline issue  and am having a replacement sent to me. Here's  my concern:What if my replacement has the same problem again in a few weeks? I don't want have to constantly ask for replacements nor do i suspect fitbit wants to keep doing that. Does fitbit have any idea on how  to prevent this from happening  or know why its happening? 

[KimD.]

I'm not sure what the initial problem was but this I think was just a bad
batch. My replacement has not given me a moment's concern. No dead lines at
all!!
KimD.

[briebrie]

Thank you Kim. 😊

[GeorgieMD]

Thank you for getting support to contact me. They have sent me a replacement already and i love having it back again! Yay! 

[slipx06]

This happened to mine after 1 month of use. I purchased it in March. Updated to the new firmware which seemed to fix it for a couple of hours and then the screen went blank. Have not managed to get it to turn on since, although the tracker is still working without the display. Replacement is on its way.

[georgerawlinson]

I have the exact same problem. My Charge 3 is one month old and has one dead horizontal row of pixels at the top of the screen. Please can a moderator contact me about fixing this or providing  a replacement. Thanks

[Akabernard85]

I have the same issue, started with one line missing and now upto 3 lines missing, have tried the restart and changing clock face but no luck lines still dead

[Peccav1]

I am having the same challenge as others, restarting has not worked. 

[_BixyBoo_]

Unfortunately I had this issue with my first Charge 3 and it's happened again with the replacement. Just today over been sent a third replacement that already had the lines on the screen when I took it out of the packaging!! There must be a serious problem with the 3s as I had my 2 for two years without complaint. I'm so disappointed. 

[suella]

Where is this "button" you talk about needing to push.  I can't find it and want to try to do a reset.

I think I wasn't clear with my question.  

In the reset directions you said to attach the charger and then push a button to reset.I have no idea where this button is.  Once the charger is attached to the back there seems to be nothing to touch.

What do I do now?  

Moderator edit: content

[_BixyBoo_]

---

@suella wrote:

I think I wasn't clear with my question.  

In the reset directions you said to attach the charger and then push a button to reset.I have no idea where this button is.  Once the charger is attached to the back there seems to be nothing to touch.

What do I do now?  

---

The only "button" on the 3 is the indent on the side. That's what you need to press.

[SunsetRunner]

Sent from my iPad

[suella]

That worked -somehow I wouldn’t describe the thing I pushed as a “button,” but since it worked I’m not arguing about the word!
Thanks
Suella

[Charlac33]

Same. 

[Uniqum87]

This is what has happened to me. Fitbit told me earlier this week there's no known issues with the Charge 3, all of the different topics and replies appear to show otherwise.

I bought my Charge 3 in December 2018, dead pixel in March. March replacement developed same fault Monday of this week. Second warranty replacement came today and before I have even used it there's a middle fault line and several at the top.

Currently waiting for a response from Fitbit after I have asked for either a brand new Charge 3 (which I don't really want now) or a full refund so I can buy a more reliable tracker.

It would be nice if Fitbit would acknowledge there's obviously an issue somewhere with the Charge 3's given that so many are failing!

Left is my warranty replacement I was sent in March. Right is the warranty replacement sent today. Warranty replacements aren't "new" they are refurbs, so I've clearly been sent a Fitbit which was returned with the same fault as mine only worse. Ridiculous!