Charge 3 display corrupted

[Fruch]

My Charge 3, which is about 6 weeks old has developed a dead horizontal line about 1/5 of the way down the screen. It's like a dead pixel, but extends right across the screen and always remains black. It's not too much of a problem; info is still easy to read, but it's clearly a fault and may get worse. I intend to return it for an exchange, but am posting to let other users know about this issue.

Moderator edit: subject for clarity

[jjhorne]

Alexandra, I too am having the same issues with blank lines on the upper portion of my Charge 3. I have performed the reset as you prescribed to no avail. Whst should I do from this point?

Thanks John

[NinaGrace]

Good evening. I hate to jump right in, but my Charge 3 (which I have only had for a few weeks) is displaying horizontal dead lines in the top and bottom of my screen. It has also gotten worse since the first time I restarted it just this morning. I don't know what to do, but I am hoping that you could help me.

[FitbitUser19]

This is a common problem with FitBit Charge 3. No way to fix it other than asking for a replacement of the device. Obviously a design defect since many users reported the problem recurring after replacement. Good luck.Sent from my Samsung Galaxy smartphone.

[KimD.]

I did receive a replacement and have had zero issues with it after months
of use!
--

*Kim*

[LizzyFitbit]

Hi @TomD95, @Cwelgos, @Speltza, @DFarm, @jjhorne, @NinaGrace and @FitbitUser19, it's nice to have new members in the Community. @gryphonmonster and @KimD., welcome back! I'm sorry for the delayed response.

@TomD95, @DFarm and @NinaGrace, thanks for letting me know about your Charge 3 devices, as well for the steps that you've tried. You did an amazing job! I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye on your email inbox, you'll get some information about your case.I'm glad that you're receiving help from them.

@Cwelgos, @Speltza and @jjhorne, thanks for joining the conversation. I appreciate you for troubleshooting your Charge 3 devices prior posting, and let's work on this together. I've gone ahead and contacted our Support Team so they can create cases on your behalf. You should receive a reply from them shortly, keep an eye on your inbox.

@gryphonmonster, thanks for the updates. I'm happy to hear that you had an outstanding experience with our team. I'm sure others will find your post very helpful. Now you're back to crush your steps!

@KimD., thank you also for stopping by. It's great to know that your replacement has been working fine. 

@FitbitUser19, thanks for taking the time to share your thoughts, an I'm sorry that you've had this experience. Our team keeps reviewing our Forums to improve our devices, and your comments will no be taken for granted. If you need help with your Charge 3, feel free to let me know.

Hope to see you around!

[Prescience]

Hello,

I've also had the same issue with my Fitbit Charge 3, I attempted a restart but the lines of dead pixels remain.

[Xtentions]

I have the same issue with my charge 3.  I made a topic of my own before I saw this one.  I have restarted it multiple times and am on the latest firmware.

[JamesWilsonJr]

My screen has just experienced an issue which is similar to what others have experienced, but is slightly different.  My screen now appears to be in gray scale and appears to be running vertically.  I also noticed that the swiping on the screen doesn't always work correctly.  I'm going to try a hard restart when I get home from work, but what is the process for returning it?  I received it as a gift at Christmas so I'm unsure of what store it was bought at. 

[JamesWilsonJr]

[ATwins18]

@AlejandraFitbit, thank you for your suggestions.  My Fitbit still isn’t working.  My Charge 3 is about 6 weeks old.  Could you elevate my issue as well?

thank you!

[DeacD]

My Charge 3, purchased June 6 does the same and the reset directions do not seem to help. What is the next step?

[tracymom]

Hope that’s not true.  I reset and I was good.  Now two weeks later the lines are showing up again.  Ugh.  Work out 4x-6x week 

[tracymom]

Exactly what’s happening to mine

[wrsopchak]

HELP! My Charge 3 it's doing the same thing on the top of my display! How do i get my replacement?

Thanks!

Bill

[Hellylou82]

I too have this problem it’s has only just started happening I have had my Fitbit since the start of March this year, what would you recommend that I do now?  I have tried to reset which didn’t work.

thanks 

Helen 

[DeacD]

Call customer service. They will walk you through the steps again. If you
tell them you tried, they will make good on their guarantee.

[LizzyFitbit]

Hi @Prescience, @Xtentions, @JamesWilsonJr, @ATwins18, @DeacD, @tracymom, @wrsopchak and @Hellylou82, welcome on board. I'm glad to see new members in the Community! I'm sorry for my delayed response.

@Prescience, @JamesWilsonJr and @ATwins18, I appreciate your efforts while troubleshooting your devices. @wrsopchak, thanks for joining this thread. Besides the restart process, I'd recommend to try changing the clock face. Give it a try and let me know how it goes.

@Xtentions, @tracymom and @Hellylou82, thanks for letting me know about your Charge 3 devices, as well for the steps that you've tried. You did a good job! I've been informed that you already have a case created with the Support team and they're working with you via email.

@DeacD, thanks for your great advise. I'm glad that you had a good experience with them, and I'm sure your comments will be helpful for other users.

Keep me posted.

[HHolgate]

Hi Alejandra,

I was tried a restart and my Fitbit Charge 3 has still got a corrupted screen. Mine has Vertical white lines on the screen and it is unresponsive most of the time. Please could you help me out on this. 

Thank you HHolgate 

[DeacD]

I am not support. Their phone support is really good. Expect to be on hold
for 15 minutes. They can walk you through it.

[JamesWilsonJr]

Changing the clock face did not resolve the corrupted screen issue.  It does seem to have allowed the screen to be more responsive when switching through stats.  What other options are there?