Charge 3 display corrupted

[Fruch]

My Charge 3, which is about 6 weeks old has developed a dead horizontal line about 1/5 of the way down the screen. It's like a dead pixel, but extends right across the screen and always remains black. It's not too much of a problem; info is still easy to read, but it's clearly a fault and may get worse. I intend to return it for an exchange, but am posting to let other users know about this issue.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @GeorgieMD and to welcome you @ShaishavJogani.

I am sorry to hear about your disappointment and appreciate all the efforts in trying to fix this display issue by yourselves.

@ShaishavJogani, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@GeorgieMD, I would like to know if you have tried to restart your tracker? If you haven't, I recommend restarting it by following the instructions provided in the help article How do I restart my Fitbit device?. And about the battery, take a look at the article Can I improve my Fitbit device's battery life? and follow the steps there.

Keep me posted. 🙂

[GabyH]

I have had the same problem, twice now. 

I bought my first ever Fitbit on the Black Friday sales. In January it started to have default lines on the screen. I contacted customer support and they sent me a new one.

Today (April 12, 2019) I have a line on my new one and contacted customer support again. I am just wondering if this will continue to happen every 3 months...

Gaby

[SunsetRunner]

I have the same issue.  Rebooting does not correct it.  Also my Charge 3 stops tracking.  Tired of rebooting....

[jazzchiq]

I purchased my Charge 3 on January 19, 2019.  About a month later, one line of dead pixels displayed.  I contacted support for help and have yet to receive any response.  Now I have about 4 lines of dead pixels.  I contacted support and have been ignored.  Are you waiting for the warranty to expire so you can reply, "Sorry, but we can't help you because your device is out of warranty"?  I have already tried every single reboot, reset instruction provided to others, so don't aske me to do it again ... unless you can guarantee the dead pixels will go away.

[KimD.]

@AlejandraFitbit can you help this person. They have the same problem that I did. Happy to say my replacement is working perfectly. @jazzchiq you will be happy.

[AlejandraFitbit]

Hey everyone, thanks for your participation in the Community and for the efforts in trying to fix this display issue by yourselves.

@KimD., I appreciate the input.

@GabyH, it's great to hear that you contacted our support team and that you are working on a solution for this issue. Regarding your inquiry, we are not sure what might have caused this, but we would expect this to be a one glitch and I would ask you to keep an eye on your watch, and in the case this happens again, please let me know and I will be glad to further investigate.

@jazzchiq, since you have already opened a case with our support team, I recommend keeping in touch with them, I know they will be glad to help you out and provide you a solution.

@SunsetRunner, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

I will see you around. 😉

[SunsetRunner]

Same issue here with an additional bonus of occasionally stopping to track activities.  Still waiting on fixes but expectations are low.

Moderator edit: format

[AlejandraFitbit]

Thanks for the information @SunsetRunner, since you already have a case with our support team, I recommend keeping in touch with them. I know they will be glad to provide you a solution.

In the meantime, let me know if you need anything else. 😊

[jazzchiq]

Dead pixels?  I've got them.  Also got these white bands all over the screen.  I have done the 15-second hard boot several times.  Still have this issue.  And this started right after the syncing issue was resolved (1 sync every 48 hours).  This thing is turning out to be a useless piece of crap and Fitbit has no intention (allegedly) of axtualla solving this or any other issue.  They'll just make another tracker and offer a 5% discount.  No thanks.  I will go back to paper and pencil to track my health.  Works better than this device.

[GeorgieMD]

Hi @AlejandraFitbit yes, i have done a hard re-boot everyday! Now, i have no screen at all, I don't even get half a smiley face when it wakes up (as for some reason it all shifted off the screen). It is still tracking with my app but I can't use the device? This is what it looked like before I lost the screen..When it moved off the screen, and dead pixels

[SunsetRunner]

Same issue here.

Have done the restart procedure, I've been using my charge 3 for about three weeks.

What to do now?  It's a warranty issue right?

[remiccsed]

Just experienced mine literally an hour ago. Spoke with tech support and referred me to the specialized Charge 3 team. I hope this gets resolved.

[SunsetRunner]

Don’t hold your breath. 

[DebbiC]

Reading the posts in this feed, my fitbit charge 3 now has grey & black vertical lines since I took it off charge this weekend.  I have tried restarting it, and also changing the clock face but it is still the same. I bought this from PC World/Curry's last October 2018.  Should I take it back there, or can this be resolved directly?

Many thanks

[SunsetRunner]

I would try taking it back there.   Fitbit seems unable or unwilling to resolve any quality issue. 

[SunsetRunner]

I went to the store here in Sweden where I bought it and switched it for a
new one.

[SunsetRunner]

You’re lucky. I got mine through Amazon and am now stuck without a remedy.

[DebbiC]

ThanksThis is what the screen looks like now.  I will have to wait till the weekend now to visit the store. Let's hope they are as accommodating here in the UK.😁Sent from my Samsung Galaxy smartphone.

Thanks

I Will have to wait until the weekend now.  Let's hope they are as accommodating in the UK.

Moderator edit: content

[jocep91]

Hello,

i have reset my fit bit a few times per your instructions and it still have the dead lines in the top i do not swim with my fit bit which was another option i saw it started a week ago and thought oh that is weird and now its the hole top of the screen. i would love to get a replacement since i have not had it that long and its within the year of purchase

[SunsetRunner]

It's an hardware error, resets won't help.   Either the gfx chip or the display panel itself is broken, no doubt about that. 

I returned mine to the store and they switched in an instant.