Charge 3 display corrupted

[Fruch]

My Charge 3, which is about 6 weeks old has developed a dead horizontal line about 1/5 of the way down the screen. It's like a dead pixel, but extends right across the screen and always remains black. It's not too much of a problem; info is still easy to read, but it's clearly a fault and may get worse. I intend to return it for an exchange, but am posting to let other users know about this issue.

Moderator edit: subject for clarity

[Kamsenfield]

Well I cannot fault their replacement policy on this occasion. I got an option for a replacement or 50% off an upgrade. 

If the original charge3 had lasted then I would consider an upgrade but I can't justify it when the first product lasted 7 months. 

They will get my repeat business if the replacement I am sent doesn't  go faulty. 

Thoughts, whilst annoying this thread would be a lot longer if this was a universal issue so I hope my replacement doesnt have the same problem.

[Dolphin56]

It may not be universal, but it is disturbingly frequent and common

[Kamsenfield]

Can't argue with that, especially those who have had the issue multiple times on replacement devices. 

[ELehming]

I have the same problem. It just started today. 3 horizontal bands near the top 1/3 of the display. Resetting it did nothing. That, combined with the fact that it's a constant battle to sync it makes me wonder if I made a mistake in purchasing it. I've only had it a few months and it's been a disappointment. 

[Dolphin56]

The short answer on the 3 is yes, it was a mistake. Customer service should
replace it. If it has only been a few months they should replace with new.
Warranty will not be extended either way. Good luck.

[Carolwou]

Hi I have the same issue. I have reset my fitbit several times. Pleased can you advise. Thanks Carol

[Carolwou]

Hi I have the same issue. Please can you contact me to resolve this. I got mine for Christmas so it's only 6 months old.. thank you

[Kamsenfield]

If you have an issue I suggest you contact them directly. This is community and whilst they might see your issue and get in touch it's not a customer services page.

They were very nice. I sent them a picture. They got me to go through some checks on the phone (they have a script to follow which is not their fault and confirms everything that might fix it has been done so be patient). 

Good luck

[Dolphin56]

Unfortunately your unit is done. You will have to contact customer service.
If it is in warranty, they will replace it. If it is not in warranty, they
may offer a discount on a replacement. Good luck.

[SunsetRunner]

Hi Carol

If under warranty call and ask for an exchange. Otherwise you are out of luck. This seems to be a serious ongoing issue.

Cheers and stay safe!

Ted

[drnadig]

My Fitbit Charge 3 is doing the same thing. I reset it with no change. It is only 5 months old. See photo.

[Seabag]

Contact customer services. They will talk you through a couple of resets but if they don’t work they will replace the unit.

Sent from my iPhone

[ELehming]

They are replacing it. You’d think a mature product would have these issues resolved already?  

[MissHerter]

 

I seem to be having the same issue but my screen appears to be much worse and sometimes shows a large ! On the screen. I have contacted fitbit support a month or two ago and tried to restart process twice with no luck. I have had Fitbits since 2014 with no issues, only buy a new one when I want to upgrade. Is there anything that can be done to save this fitbit since its not that old? 

Thank you,

[Seabag]

You would think so but hopefully the next one will be better.

Sent from my iPhone

[Seabag]

My experience with Customer Support was good and they replaced my unit without issue. If yours is in warranty then I would assume they will do likewise.

Sent from my iPhone

[CopCar911]

Happy for you that yours is getting replaced, but the next time it fails and your original warranty is up you'll get a BS offer to spend more money on the same **ahem**, not the new improved Charge 4


Sent from Xfinity Connect Application

[CopCar911]

Thanks, Ted !!
Yes after 3 units in the first year my last one will not be replaced, so I guess I'm done with Fitbit !!


Sent from Xfinity Connect Application

[julie5959]

been there done that mine was just over the warranty and they would only give a discount and this is my 

2nd fit bit 

[Dolphin56]

They apparently weren't interested. I hope they fixed it in the charge 4