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Charge 3 display doesn't light up when wrist is raised

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‎11-02-2020 07:04 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

‎11-02-2020 07:04 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

Display works when button is pushed but not when wrist is raised.

 

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‎11-03-2020 07:14 - last edited on ‎01-24-2025 04:29 by Fitbit Moderator

‎11-03-2020 07:14 - last edited on ‎01-24-2025 04:29 by Fitbit Moderator

@Dgleas33 It's nice to have you on board!

Let me help you with your Charge 3 screen not lighting up when you turn your wrist. Make sure that the Screen wake option is turned on on your tracker by long pressing the button on your tracker. Also make sure it isn't in the Do not Disturb mode in the same menu. Finally if these aren't factors affecting your tracker then restart your tracker.

Let me know how it goes.

Alvaro | Community Moderator

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