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Charge 3 display error - lines on screen

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‎08-03-2020 22:49 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

‎08-03-2020 22:49 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

The display on my fitbit has 11 lines going through it. I tried restarting it multiple times, but to no avail. Does anyone have any suggestions on what else I could try?

 

 

Moderator edit: subject for clarity

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‎08-05-2020 19:13

‎08-05-2020 19:13

Welcome to the Fitbit Community, @Cherryblossoms.

 

I am sorry to hear your Charge 3 has 11 lines going through the screen. Thanks for trying to resolve this and I am here to help. I would like to confirm if you've tried doing a long restart:

 

  • Connect the device to the charging cable.
  • While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
  • The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
  • The device turns off.
  • The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
  • Remove the device from the charging cable. The device shuts down.
  • Important: Plug the device into the charging cable again.

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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