Charge 3 display fading away

[ChubbyTubbs]

Hi,

I've had my charge 3 for a while now but since the start of last week the display started fading away to the point now where it's actually just a tiny bit at the bottom that lights up (and that seems to be slowly fading too).

Has anyone else had this problem and managed to fix it?

Thanks in advance!

[EdsonFitbit]

Welcome to the Fitbit Community @ChubbyTubbs.

I'm sorry to hear the display of your Fitbit Charge 3 is not working properly. Thank you for the information provided.

Please restart your Tracker by following these steps. If this doesn't help, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

In addition, you can follow the steps on this article to change the clock face of your Charge 3.

If you have any question, please let us know.

[Kiannamau26]

I’m having the same issue. My device doesn’t allow me to hold the side button down. Is there another way to reset it?

[Kiannamau26]

Ever since the Firmware update, my screen has been slowly fading away. Parts of the screen became black and now I can no longer see the display. I think this is the same issue a lot of people are having. The device is still counting steps but the display is no longer working. 

I have tried rebooting my device and changing the clock face as others have suggested. I tried changing the brightness settings. None of these are fixing the problem unfortunately. Is there anything else that can be done?

I haven’t had any issues with my Fitbit until this update and I’m really upset about it. 

Modifica del moderatore: formato

[EdsonFitbit]

Welcome to the Fitbit Community @Kiannamau26.

I regret to hear that you are having the same issue with the display of your Fitbit Charge 3. Thanks for the information provided and for letting us know the troubleshooting steps you performed.

To evaluate this situation, I created a case with Customer Support. Please check your inbox over the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

I merged your two posts to this thread since they were related to the same topic.

Please let us know if you have any question.

[Eileen650]

I seem to be having the same problem. I tried a couple time to reset and Chang the Face. No go. 
  I will say the first I noticed a problem,(a few weeks ago), it was the date/day that faded out first. Now everything is faded and unreadable. It still counts steps but I have to go to the app to see them.

Moderator edit: personal info removed

[EdsonFitbit]

Welcome to the Fitbit Community, @Eileen650.

Thank you for the information provided and for the time you spent trying to resolve the issue with your Fitbit Charge 3.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.