Charge 3 display fading

[Lilamom94]

My Charge 3 (a gift) is less than three months. The display will come on but most times is faded and difficult to impossible to see. It is NOT a charging issue. How do I get full display all the time?

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

A warm welcome to the Community @Lilamom94.

I am sorry to hear that your tracker's display is fading, have you tried the restart process? If you haven't, I recommend taking a look at the help article How do I restart my Fitbit device? and follow the instructions provided there.

Let me know the outcome. 

[Lilamom94]

Thank you so much for your inquiry. I did get the light on the screen to work. But I have another question...Shouldn't the screen light up when you quickly flip your wrist to display the time ...it does not display unless I press on the side of the device. I can't seem to find the answer online for this. 

Thank you for your time. 

Chris

[AlejandraFitbit]

Thanks for the update @Lilamom94.

It's great to hear that your display is now working. Now about your inquiry, if you have the screen wake option on you should be able to see your tracker illuminating when you raise your hand. To turn on this feature, do the following:

1. Press the home button until it vibrates.
2. Tap the screen wake option to turn it on.

Let me know how it goes. 

[Oulema13]

Hello,

my fitbit charge 3 is only 5 months old (not even) and the top part of the display is faulty, not sure if that can be called fading as it seems more like some of the pixels are not working anymore making black lines over the step counter... how could I get this fixed or replaced?

thanks

[Meltastic72]

My Charge 3 screen has been dim for most of the time I’ve had it 6 months now. Tried resetting it several times and changing clock faces, nothing makes it brighter . Thinking of returning and asking for a replacement . 

[KerMiTT]

I have tried a restart multiple times.  No change in the issue with my Charge 3.  Attached is a photo of the display, iDisplay Issue on Charge 3.f this might help to resolve.  KM

[Oulema13]

Mine started like this then eventually died... I’m waiting for my 3rd replacement now... (1 screen died, 1 didn’t charge and the last one loses battery very quickly and the button is faulty). I’m hoping the 4th one will work..

[KerMiTT]

How do I get it replaced?

Thank you.

K Masters

[Oulema13]

Mine was still under warranty 

if yours is contact the help support they are very helpful and fast to sort issues

[AlejandraFitbit]

A warm welcome to the Community @KerMiTT and @Oulema13 thanks for the input.

I appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

[Sdmh]

My screen is fading too. Pls help

[KerMiTT]

Fitbit Corp stepped in, asked me a couple questions, then sent me a form to replace my unit. All good now.

KM

[Oulema13]

Hey, I sent it back to Fitbit as it was under warranty

[Sdmh]

Grt. What else could one do? 

[Sdmh]

I have tried everything from restart to change the clock face, nothing is helping. No screen display, no vibrations the tracker is dead.

[Lo8i]

This also happened to me just suddenly this morning. And I’m concerned about it getting worse and it dying. My charge three is not very old.  Already tried all of the restarting things suggested. Really like Fitbit and prefer not to have to change to Apple Watch or something similar but if it dies again that may be the only option. 

[AlejandraFitbit]

It's great to see new faces @Lo8i, welcome.

Thanks for troubleshooting this display issue. I recommend taking a look at this post and make sure you have followed the instructions provided there.

Let me know how it goes. 😊

[Butterbo99]

I am having this same issue. Did you get a replacement?

[Oulema13]

I did indeed, but my device was under warranty (they had to replace 3
devices altogether...)