Charge 3 display fading

[Lilamom94]

My Charge 3 (a gift) is less than three months. The display will come on but most times is faded and difficult to impossible to see. It is NOT a charging issue. How do I get full display all the time?

Moderator edit: subject for clarity

[Sdmh]

Hey!!!
Yes I got the replacement

[Alwaystryan]

I’ve restarted... gone to settings... My screen is barely visible on a good day.  Is this a product defect?

[JanetM7609]

I have been having the same problem. It started out by not lighting up when I turned my wrist to look at it. Then I would have to tap the screen hard or multiple times to get it to come on. Now, slowly but surely, the display is fading out and is so dim I can’t see it at all unless I’m in the dark. Based on all the comments in this thread, it HAS to be a known manufacturer defect. My Charge 3 is out of warranty by a few months but im hoping FitBit Oscar going to do the right thing and replace it. Otherwise I’m going to have to find a new fitness wearable brand to be loyal to. 

[JanetM7609]

As an attorney, I was thinking the same thing, especially given the number of reported issues with the display. 

[Alwaystryan]

I too am an attorney...

Sent from my iPhone

[JanetM7609]

Cool. Based on the runaround I’m getting from FitBit on this, I’m feeling more litigious by the moment. Argh!

[mcnabbp]

I tried the restart but my screen is still fading badly, very hard to make out the numbers now. I bought it in October, so it's not that old.  Any other suggestions?

[Oulema13]

Just ask for a replacement, no other way around it

[isreedhar]

My screen also started fading just after one year . I contacted fitbit support center. This is the response I got

Response from Fit Bit on 26-MAR2020

After checking in our system, we are able to see that the warranty of your Charge 3 started back on February 12th 2019 and ended on February 12th 2020. Although this isn’t eligible for replacement since the warranty is already expired, we want to keep you in the Fitbit family and working toward your goals. Please accept a discount toward the purchase of any one of the devices on fitbit.com 

My request to the public : 

Fitbit sold defective product and offering 25% discount after the warranty. Shame on Fitbit company. If you search in the google so many people gave a complaint that the screen has problem so Fitbit know that the product has defect instead of fixing the defect they are selling defective product to the customer and after one year Fitbit offering 25% discount. I am not going to buy their products any more. 

Shame on Fitbit  selling the defect products to the customer.  My request to the public please do not buy their products. You will suffer one day. 

[cajunjulie]

Same thing happened to me to. This is my second fitbit to fail after just a little over a year so the warranty is never in effect. My current fitbit's screen is fading from top left to bottom right slowly I am losing any way to see anything unless I use my app. I've restarted it 3 times this week. Since I have an Iphone, I've considered getting their watch. Seems Apple works harder to help replace your items even after the warranty period. 🤔

Just over a year... I see a LOT of those posts. Makes you wonder if that isn't something to make you go buy another one.

Julie

[CHARMS1960]

Hi all, my story is word for word same as yours CajunJulie. I'll be reviewing the opposition with renewed interest..... Adios Fitbit🙄. 

[Abukhalid]

hi 

did Fitbit replace your charge3 for the 3rd time? if they did it's good.

did you send the defective device to there warehouse in Netherlands? 

they asked me to send the defective device first then they'll send the replacement within a week. 

is this the same with you?

thanks for reading my comments 

[Oulema13]

Hi

Yes they replaced it 3 times but they never asked me to send back the
defective ones. I have 3 non-working Peebles here

[Abukhalid]

thanks a lot 

[MrsSheriWright]

This is a very common problem with Fitbit 3. I received one as a gift and it soon went dark. After making me reset it several times they sent me another one because it was under warranty. Then the second one did the same thing, as have others I know of,  which means it is actually a HUGE problem with these. They refuse to replace it because they say they go by the original warranty date for the first deficient product. It is of course a scam because they charge so much that to give out two is not a cost to them so they keep selling them anyway despite knowing they are bad. If I don’t get a replacement that works I will be writing this same review on every internet site I can find that talks about fitbit to warn people about this deficient product, the replacement scam and the lack of honest service. Ms.Wright. 

[Abukhalid]

I understand that you are disappointed, it's same for me, my replacement
device get fade and they want me to send it on my cost to there warehouse
in Netherlands, they promised to pay back, but I'm not sure, that will
cost about 60$ ,
what can I do?

W. Berry

[Imrewired]

Mine began fading a few months ago and now is almost completely dark. It was about 8 months past warranty so Fitbit will not replace it but I was offered a 25% discount on a new one.  I filed an extended warranty claim with my credit card company to see  if they’ll cover it. If not I’ll probably take Fitbit up on the 25% off. 

[Trueblue007]

Read several posts in different sections of the Fitbit Community. The number of people experiencing this issue and not being able to resolve it with the recommended steps is significant. I am one of those. I have done the screen brightness display settings change, the reset while plugged into charge cable, nothing fixes it. Spoke to a friend who also have Charge 3 and they have the same issue. She is on her 2nd in warranty replacement and same thing on that one too. Reading the posts of the customer service staff it is very clear to me Fitbit is trying to avoid a mass recall of what is evidently a defective product. This is probably particularly relevant given Google is trying to close a purchase of the company. As a long time user and supporter this is very dissapointing. Moving everything to the Garmin platform.

[JVClough]

This is happening to my charge 3 as well. I followed the recommendations to reboot/restart, and it hasn’t helped at all. I double checked that the screen was set to “normal” and it was.

this seems to be a common problem. Is there a different fix?

[Abukhalid]

Call them for replacement, don't wait.

W. Berry