Charge 3 display fading

[Lilamom94]

My Charge 3 (a gift) is less than three months. The display will come on but most times is faded and difficult to impossible to see. It is NOT a charging issue. How do I get full display all the time?

Moderator edit: subject for clarity

[Ej2505]

Hi,

Mine is the same only it has a few black lines across the top too. Tried all of the suggestions i can find and nothing has worked. Only had it since christmas....can you help me?

Thank you in advance

[cajunjulie]

Their best offer - after your warranty is out - is X% off a new fitbit. Since I really like mine, I bought another but with a $15 fee I added the additional warranty as the charge 3 is SUPER cheap right now.

[Trueblue007]

I got in touch with the customer service staff and they were simply excellent! They arranged a replacement device to be shipped to me. I did not make it easy for them either as I am not in the country where I bought it and won’t be able to get back there for a while due to Covid 19 travel restrictions and that is where all the purchase documentation is too. They were incredibly understanding. Thank you Fitbit.

[Nls53]

Restarting didn’t fix my faded background. My display screen is also smaller. Can you help?

[JVClough]

The only problem is that I’ve owned this Fitbit since the Christmas before last. It deco your of Warranty. I was hoping there was some action that could be done to the device to fix it. Seems like replacing it, or finding another product is my only option.

J. Clough

[Abukhalid]

Contact fitbit , and claim for replacement, that's mandatory not an option
good luck

W. Berry

[Yukonifm]

My Charge 3 looks exactly the same.  I put it on the Charger last night and as it vibrated to show the charging screen, the screen went white.  This fitbit is less than a year old.  Tried the restart, change clock face but nothing fixes the screen whiteness.

How does one get in touch with Fitbit to report this?

[JVClough]

I contacted Fitbit customer service. My device was out of warranty but they gave me a 35% discount on a new one.

J. Clough

[Yukonifm]

Contacted Fitbit - they are sending me a replacement.

[Aadiljabbar92]

I tried this but didnt work

[Abukhalid]

good for you

is it your original charger3 or it's already replaced before?

[Abukhalid]

Directly contact fitbit customer service asking for replacement. good luck

[Aadiljabbar92]

Its the original, however we dont have a service point in Sri Lanka!

[Abukhalid]

Don't worry they'll replace, you need to insist,  don't accept any other options 

[MrsHammer]

My screen has completley faded, tried restarting but still not working. Is there anything else that I can do?

[Abukhalid]

Hi
The only thing that you need to call fitbit service asking for immediate
replacement, it's the only and best way to get your charger 3 in duty
again.
good luck

W. Berry

[MrsHammer]

Thank you I will contact them  

[bitfitlover]

Hi MrsHammer, I had same issues with mine also.  Contact Customer Service through the website.  You can chat with them on-line.  I just contacted them today and they were great and they are sending me a replacement.  Mine is still under warranty - only bought late December 2019!   Seems it is a well known issue anyway.  Good Luck!

[Vittal1217]

Fitbit Customer care responded that my Device is out of warranty.! I just followed the instructions provided by the fitbit app and upgraded to the latest firmware version. I did not throw the tracker under the bus or smash it with a hammer. The damage is not due to usage rather due to faulty patch provided by fitbit Charge 3 firmware team. Why should I be held responsible and pay for the mess created by the SW development team? I think, fitbit should take complete responsibility for this mess and clean it before it loses its customers!! Pls provide a better solution to my concern than these automated responses.

[Whalelover02]

Hello, I received my Fitbit about a year ago ago and half of the screen is black and the other half if partially dark, but kind of light. How can I fix this problem? I already tried the brigtness button and the reboot button, but nothing worked.