help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 display has 3 white lines

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-14-2020 05:43 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

‎10-14-2020 05:43 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

I had to charge my Fitbit and when it was complete as soon as I took it off the charger it has 3 white lines on the screen. It has a hard time registering my touch in order to change tje screen as well so I can't even check my steps. Just purchased in June.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-15-2020 07:14

‎10-15-2020 07:14

Hi @Vlasschaert86, welcome to our Fitbit Community. I'd like to follow up and help you with your Charge 3 since the screen has white lines and the touchscreen feature doesn't work properly.

 

Please restart your Charge 3 as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎10-15-2020 11:52

In response to JuanJoFitbit

‎10-15-2020 11:52

I have restarted my fitbit as well as changing the clock face which it was on the original factory setting to begin with and im still seeing tje white lines


Sent from my Samsung Galaxy smartphone.
Best Answer
0 Votes