Charge 3 display has black horizontal lines

[Ajcycler]

My Charge 3 has these lines across the display now and I have already tried a few things I read about in the forum: restarted, hard restart, new clock faces, but nothing has worked. I use it with a Samsung Galaxy S10.  Is there anything else I can do?

[MarreFitbit · Accepted solution]

Hello there @Ajcycler, welcome to the Community Forums. Thank you so much for taking the time to troubleshoot the screen of your Charge 3 prior to contacting us. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 😉

[Ajcycler]

Thank you, Fitbit!! After providing more info they decided to replace my watch. My new one is on it's way! So grateful!!!

[MarreFitbit]

Music to my ears @Ajcycler, I'm very glad to hear that our Support Team replaced your Charge 3. 😉 

Don't forget that you can set up your new Charge 3 on your currently Fitbit account without losing any previous data by following the steps below:

1. Tap the Today tab and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[jlsanzo]

@MarreFitbit - I am having the same issue and have done the same troubleshooting as posted above.  I also use my fitbit app on the Galaxy s10 and have recently had trouble getting my fitbit to sync with my app.  I've had to restart bluetooth, do the hard resets on my charge 3, unpair and re-pair my device, etc. just to get it to sync. I had this same problem just a few months back, and my watch was replaced, but it seems now that I'm having the exact same issues as before, in addition to the black horizontal lines on my screen.  Any chance you can help?

[MarreFitbit]

Hi there @jlsanzo, welcome on board. Thank you so much for following the tips and recommendations provided in the Community Forums. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you.

[ShannonCampbell]

I have the same problem.  I have several and have tried to restart many times.

Did anything else help? 

[MarreFitbit]

Hi there @ShannonCampbell, welcome on board. Thank you so much for restarting your Charge 3 prior to posting here.

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

I'll be around if you need further assistance. 

[Jeanie_Hoth]

I've had my Fitbit Charge 3 since late November 2019. Has horizontal lines on the screen. I've tried all the troubleshooting steps listed in this forum (changing clock faces, restarting, etc.) Still have the lines. I adore my Charge 3, please help!!

[Lexi1070]

Hi, I have the same problem since awhile. Started with 1 line then 2..have 7 lines now and I purchased it in Jan 2020! Also tried all the tips. Updated app, uninstalled/reinstalled, restarted device 2 different ways, changed clock face etc.. I'm not happy at all and am experiencing other problems (no O2 results) too. 

Moderator edit: format

[Lexi1070]

Now, with even more lines. Is there a solution for this? 

[Nycmagnolia]

I had the exact same problem and worked with support but nothing fixed it. I’ve been offered 35% off to purchase a new device. That is unacceptable when the products are inferior. My tracker was barely a year old. This definitely doesn’t make me want to buy another. 

[Kjcasper]

I'm also having the same problem with the black lines. Nothing I have tried has worked.

[Ckenn1224]

@MarreFitbit hello. I have tried resetting my charge 3 multiple times as well as changing the clock face, but it still has horizontal lines that make the screen difficult to read. Can you please help?