Charge 3 display has frozen

[Trish22]

My screen is 'hung' on "Screen Wake" and "Notifications."  I cannot  seem to swipe the screen fact to any other screen, not time, or steps or anything.  Any tips?

Moderator edit: updated subject for clarity

[DavideFitbit]

Hello @SMM37, thank you for the update and all the details. 

I've gone ahead and sent your information to the Customer Support team for further assistance, you should be getting a reply soon. 

I hope everything goes well. 

[Raquelcerv1]

Hi!

I got a frozen screen with my Fitbit. 

It was working fine this morning, and at noon the screen got frozen. 

I tried to reset, but even when I Connect the charger, it vibrates but it doenst show the charging icon. So i press the bottom and nothing happens!!! 

What else can I do?

[DavideFitbit]

Hello @Raquelcerv1, it's good to see you around in the forums for the first time. 

Thank you for sharing the details about the frozen display and confirming that you already tried to reset the device. Could you please confirm if you completed the restart procedure following the steps outlined here: How do I restart my Fitbit device?

Please keep me posted. 

[SMM37]

I did restart it and when it freezes restarting helps. My only issue at this point is the inaccurate counting of stairs. Otherwise, I am very pleased and feel that the FitBit has improved my fitness.

Sent from my iPad

[DavideFitbit]

Hello @SMM37, thank you for your reply, it's goo to know the restart was helpful. 

Regarding the accuracy of stairs, could you please provide a few more details about what you've experienced? Is the number of stairs too high or too low? Let us know if you notice any change after the restart procedure suggested as well. 

Keep me posted. 

[lemndrpkid]

ok, that worked, but now I don't get messages on the fittbit3  Now what?

[MarreFitbit]

Welcome on board @lemndrpkid! Glad to hear that the steps provided here helped you out. 

If notifications are not working, please see: My Fitbit device isn't receiving notifications from my phone. If your tracker is still not receiving Notifications after trying these steps, please try the following:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app 
3. Tap on Account > Charge 3> Notifications
4. When a pop-up with a "Bluetooth Pairing Required" message, tap on Set Up and continue.
5. A new "Bluetooth Pairing Request" will appear, tap on Pair to continue
6. Once in the Notifications menu, enable the ones you'd like to receive. 
7. Go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:
   • Allow Notifications
   • Show on Lock Screen
   • Show in Notification Center
   • Show in Banners

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[EllenBe]

I am having the same problem!  It won’t connect to charge, I can feel it vibrate on my wrist so I know it’s working (plus it still syncs) but nothing on the display but time active and clock time. 

[DavideFitbit]

Hello @EllenBe, thank you for reporting this, and welcome to the Community forums. 

Could you please confirm if you've already followed the steps mentioned here earlier to complete the restart procedure? 

Please keep us posted on the outcome. 

[TLCAPG]

Thanks heaps, worked!

[DavideFitbit]

Thank you for the update @TLCAPG, that's great news. 

[PatriciaB1974]

My charge 3 did the same thing today. Restarting it, fixed it for me. 

[MarreFitbit]

Hi there @PatriciaB1974, thanks for jumping in here! Thank you for sharing the details about the frozen display and confirming that you already tried to reset the device. Since you've performed the restart, I was wondering if you haven't tried to change your clock face? If not, I'd recommend doing this, this should help!

Open the Fitbit app and tap or click the Account icon > Your device image > Clock Face (Clock Display on Android). If you change the clock face, sync your tracker to see the change.

Let me know if this helps! 

[123sunnybunny]

My Fitbit had a frozen display and when doing a reset like was suggested. It is back to working again.  Is there anyway of knowing what might if caused this as so I don’t do it again

[YuFit]

@MarreFitbit . You rock and fixed my frozen Fitbit face. Thanks so much!!

Be sure to let everyone know.

[MarreFitbit]

Hi there @123sunnybunny! I'm glad to hear that the restart worked for you. Well, there's no a reason of this cause. We've been monitoring this situation and we'll let you know if we get some updates. 

Yay! I'm very happy to hear you're back on track @YuFit! Thanks for sharing the outcome with me my friend. Don't hesitate to let me know if you need further assistance! 

[123sunnybunny]

Thanks for getting back to me. I will let you know if it happens again and try to see what I did that might of triggered this even

Sent from my iPhone

[MarreFitbit]

Sure thing @123sunnybunny! 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Have a nice day!

[katmomi]

Tried to restart using usb port to unfreeze screen.  It would not restart.  It took at least 6 hours for the circle around the steps to close.  Then I was able to restart it and unfreeze the screen.  During this time it did sync.  ??????  I have had the charge 3 for less than 2 months.  Do not understand why this should happen

[YuFit]

I followed MarreFitBit’s suggestion and it reset perfectly. Try if it does so again. A matter of seconds and no frustration.



Sent from my iPhone