help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 display has gone blank

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-13-2021 04:36 - last edited on ‎03-13-2021 09:24 by Fitbit Moderator

‎03-13-2021 04:36 - last edited on ‎03-13-2021 09:24 by Fitbit Moderator

Hi. My charge 3 display has gone blank. It says it is charged on the app but is not counting my steps. I’ve tried rebooting by holding the button down for 8 secs while plugged in but no joy. I also tried holding the button for 15 secs. I get 6 pulses. But then if I disconnect and reconnect to charger nothing happens. Can you help? Thanks 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-13-2021 09:27 - last edited on ‎08-16-2024 06:37 by Fitbit Moderator

‎03-13-2021 09:27 - last edited on ‎08-16-2024 06:37 by Fitbit Moderator

Hello @Dawn73c, welcome to the community forums! Thank you very much for the information and for the troubleshooting steps you've tired prior to posting! 

I was able to see that you have contacted our Support Team. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case.  

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes