Charge 3 display is dimmer since firmware update

[SunsetRunner]

Since the update to the 1.63.5 firmware, the display has been noticeably dimmer that it used to be.  Now with the brightness level set to normal, reading the display when outside in regular daylight requires I cup my hand over the display to read it.  I tried changing the brightness in the settings on the device, but it didn't help.  When cycling through the brightness levels (normal, auto, dim), the dim setting is so dim that the display can't be read in normal indoor light.  When in a very dark room, faint text can be seen on the display, but it's so dim that the text really isn't readable.

Even with the brightness level set to normal, the battery level is barely visible when pressing the button then swiping up once.  The battery percentage value can barely be read at the top of the screen (it's much dimmer than the rest of the screen), and the battery icon to the left of the percentage value can barely be made out.

After reading some other posts where people were complaining about dim screens, I have tried the following:

* Reset the brightness in the settings.  This didn't help, so it's back to "normal" now.  At one point when I selected Dim, it was so dim I could no longer read (even indoors) the display and had to fumble with it to get back to the screen and change it back to normal.

* Rebooting device from settings / about menu.  This did not help.

* The long reset (plug into charger and hold button down for 15 seconds).  I got the smiley face eventually, but the display brightness didn't change.

* Change to a different click face.  The new face downloaded to the device, but the brightness level didn't change.  Changing back to the original clock face also didn't help.

but the display is still too dim to be readable in most outside light conditions.  Is there anything that can be done to make the display as bright as it was before the 1.63.5 firmware update?

Moderator edit: updated subject for clarity

[RunnerAu]

Hi I have had my Charge 3 for just under a year - same problem as SunsetRunner - the tracker is now virtually useless in outdoor conditions, especially in our sunny climate.  It is not super bright indoors either - just readable.  I have also tried all the recommended remedies from adjusting the brightness in the settings to the two types of reboots - nothing has worked.  I have owned Fitbits for a few years now and not had any problems.  I like the app and product but am really frustrated with this problem. Every time I go to exercise I spend ages mucking around trying to see what is going on with my tracker!  Can you resolve this?

[ctrckalee]

Swipe left until you get to settings. Tap on setting. Brightness will say
dim. Tap on it to change to normal

[Dvorah]

Thank you! This works well!
Dvorah

[RunnerAu]

Sent from my iPhone

[RunnerAu]

Thanks for the suggestion, have tried that as well as rebooting the device - it still remains frustratingly unreadable.

[KatBarbee]

I have the same problem although I cannot get my screen on my fitbit to be visible at all even standing in a pitch black closet. Still works sending info to app.  Cannot change brightness because I cannot see clickface at all to get to settings.  Have done the long reset right times now, no smiley face ever appears.  What now?

[WilsonFitbit]

Hello everyone. @RunnerAu, @ctrckalee, @KatBarbee, welcome to the community forums! 

Thank you everyone for the troubleshooting steps you've followed! If the inconveniences have persisted, the best way to get help is to contact our Support Team. You can contact them through chat or over the phone. Click here to get connected. Please make sure to explain the situation and the troubleshooting steps you've followed. This way our team can assist you from there. 

Have a great day! 

[RunnerAu]

Hi

Re my issues with my Charge 3 being so dim that it is unusable outside. Fit it’s contact methods aren’t great for me. Have to request a “live chat” - I work, I want to chat when it suits me. Likewise the phone option involves sitting on hold. Don’t use Twitter. Why can’t I just email someone?

Kind regards

Rose Hill

Sent from my iPhone

[WilsonFitbit]

@RunnerAu, thank you very much for your feedback! 

I'm very sorry for the inconvenience caused. The faster way to get help is to chat online or contact over the phone but if this doesn't work for you, I've managed to create a support case so our team can get back to you. Note that due to recent events affecting our operations they may take a while to get back to you. 

Have a great day! 

[RoxanaG]

Your live chat is not working and it has not been working on all my attempts to reach you in the past months .

[WilsonFitbit]

Hello @RoxanaG. Welcome to th community forums. 

I'm sorry for the experience and thank you for your feedback. I'd like to let you know that I was able to see that you reached out to our Support Team over the phone and they have provided assistance and information. If you still have additional questions or if you require further assistance, I suggest you to update your case and our team will be able to continue assisting you. 

Have a great day. 

[Lockew]

I am having the same issues (dimness) and adjusted setting, etc multiple times and also wiped my device to factory setting but still not resolved 

[WilsonFitbit]

Hello @Lockew. Welcome to the community forums. 

Thank you for the detailed information and for the troubleshooting steps you've tried. There are additional tips in this thread for screen inconveniences, but if the inconvenience persists, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through chat or over the phone and you can click here to get connected. On a side note, this thread is now closed. For any other questions or inquiries, please post them in a new thread. 

See you around.