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Charge 3 display is faded

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‎03-01-2021 04:48 - last edited on ‎03-01-2021 09:51 by Fitbit Moderator

‎03-01-2021 04:48 - last edited on ‎03-01-2021 09:51 by Fitbit Moderator

After 18 months of owning a Fitbit charge 3, the display on the screen is faded even when set at maximum brightness. I can't read the display at all during daytime. I read in the community forum to reboot when there is such a problem. I did this several times but it does not rectify the problem. My warranty for one year is over. I am sending this from Malaysia.

 

 

Moderator edit: subject for clarity

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‎03-01-2021 10:04

‎03-01-2021 10:04

Hello @Maryjoseph, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've followed prior to posting!

 

For tips and suggestions about screen inconveniences, I suggest you to visit the following thread. 

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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‎03-02-2021 00:21 - last edited on ‎03-03-2021 04:13 by Fitbit Moderator

In response to WilsonFitbit

‎03-02-2021 00:21 - last edited on ‎03-03-2021 04:13 by Fitbit Moderator

The thread was not useful. I could not do live chat from my country
Malaysia and I don't have a twitter account to directly message Fitbit. I
also re started my fitbit but it does not work.


Moderator edit: personal info removed

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‎03-03-2021 04:13

In response to Maryjoseph

‎03-03-2021 04:13

@Maryjoseph, thanks for your reply! 

 

If you go to this link, you should be able to find an option to chat at least during operation hours. But if you encounter difficulty, I have created a case on your behalf but take into consideration that due to recent events affecting our operations, they could take a bit longer to get back to you. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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