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Charge 3 display is fading out and it became hard to read

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‎10-11-2020 14:39 - last edited on ‎10-12-2020 05:12 by Fitbit Moderator

‎10-11-2020 14:39 - last edited on ‎10-12-2020 05:12 by Fitbit Moderator

The display is now fading out on the left hand side of the of screen. I

am unable to read my notifications as only part is appearing. I’ve just updated & carried out a reset but it hasn’t made any difference.

 

Please can someone help me with this issue.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎10-12-2020 05:11

‎10-12-2020 05:11

Hi @Gill131181, welcome to our Fitbit Community. I'd like to follow up and help you with your Charge 3 since the screen is fading out on the left side. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎10-12-2020 05:46

In response to JuanJoFitbit

‎10-12-2020 05:46

Hi

 

Thanks for getting back to me. I have just tried that & it now seems to be worse. I can barely see the time & can only see part of my steps.

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