04-19-2019
15:32
- last edited on
11-17-2020
11:10
by
MatthewFitbit
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04-19-2019
15:32
- last edited on
11-17-2020
11:10
by
MatthewFitbit
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My charge3 screen is no longer Black with white text, appears to be fading.
anyone have these issues.
Moderator edit: updated subject for clarity
07-19-2020 14:48
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07-19-2020 14:48
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Literally the same thing. I got mine the Christmas of 2018 and now it is starting to fade out. I can see everything but the time on the face of it. Is there anyone I can speak to about this?
09-02-2020 02:57
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09-02-2020 02:57
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I’ve tried this several times with no success.
09-02-2020 09:15
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09-02-2020 09:15
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I've had two unsuccessful calls with support. Last one was disconnected on their end. No "magic" solution, the display is just burnt out (nothing showing at all after multiple resets, updates, changes to clock face, brightness mode, etc.). This is either built-in obsolescence or a manufacturing flaw.
I have to spend my corporate fitness reimbursement this month... I'd buy another fitbit if they'd give me a discount as a 3x repeat customer, but otherwise will go with a Garmin this time.
09-02-2020 12:18
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09-02-2020 12:18
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My display is also very dim. Ever since the update, things aren't working. I have to look at my phone to see my step count.
09-05-2020 15:10
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09-05-2020 15:10
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I’ve tried it multiple times without any luck. It’s just sad because this is my 3rd Fitbit in 2 years!
09-05-2020 16:18
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09-05-2020 16:18
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Hi there,
I am having issues seeing my Charge 3 screen. I see others reporting the same issue I'm having. I can barely see the screen in a completely dark room. I tried resetting the brightness to AUTO but that didnt help. The screen is completely unreadable indoors or outdoors. It does track my fitness, though. I rebooted the device 5 times with no effect. I like the Charge 3 but the screen is essential for stats, notifications, and clock.
v/r Bill
09-05-2020 17:09
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09-05-2020 17:09
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Which Garmin did you go with and how do you like it?
09-17-2020 14:16
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09-17-2020 14:16
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Hi. I also have the same problem and I have tried the above several times and changing the clock face.
09-24-2020 09:41
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SunsetRunner
09-24-2020 09:41
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My display is still faded after restarting several times. What else can I do to try and fix it or where can I get a replacement please.
09-24-2020 10:19
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09-24-2020 10:19
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it is a shame they just don't fix it or offer a replacement...

09-25-2020 08:46 - last edited on 09-30-2020 20:22 by LiliyaFitbit
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09-25-2020 08:46 - last edited on 09-30-2020 20:22 by LiliyaFitbit
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I totally agree!!! very poor customer service!!!--
Moderator Edit: All-caps and personal info removed
09-30-2020 18:41
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09-30-2020 18:41
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I left my Fitbit unused & uncharged for about 2 weeks. Then plugged it in. Ever since that time, it works, but only dimly.

09-30-2020 18:52
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09-30-2020 18:52
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My Charge 3 is fading fast and has horizontal lines on the display. I've restarted and charged it. It's worse.

10-30-2020 09:31
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10-30-2020 09:31
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Argh!!! Same here! First one died befor a year and now the screen on my replacement has almost faded to black. I assume they won’t replace it again (I also suspect this replacement might have not been new). I’m so frustrated. I have grown used to my Fitbit but I don’t want to keep going through the hassle!
11-10-2020 22:38
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11-10-2020 22:38
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no change at all,screen remains faded as before

01-02-2021 20:23
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01-02-2021 20:23
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Add me to this list. I've tried all the suggestions posted here and via search. This is obviously a common problem. Is Fitbit doing anything to address this issue?
01-10-2021 02:47
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01-10-2021 02:47
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You can count me in on this too.
Over the last few days the screen has faded. Screen brightness was set to normal, but it is now so dim that even in a darkened room I cannot read it, though I can see some image on the screen. When this happened to my charge 2 I was told it was water ingress. I've been very careful with this one, not wearing in the shower, drying after any rain, even taking it off and putting it in my backpack when if it starts raining while I'm walking (which, by the way, defeats the purpose of having it). 18 months old. Time for a new device, just not a fitbit.

01-15-2021 12:47
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01-15-2021 12:47
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I had an exact same issue and contacted Support chat. They just ask you to do above "restart process" and if it doesn't work, they tell you that someone will email you. If your device is out of warranty, they will just to tell you to buy a new one on the email with discount code. I guess there is nothing else you can do about fading display.

01-15-2021 13:30
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01-15-2021 13:30
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My charge 3 started to do this today I’m so disappointed this is my third Fitbit and only got this one because my first one lasted such a long time. I still have my One working but my Charge HR fell to pieces after a long hard life! Is there any point in me contacting Fitbit? It seems I need to get a different watch. I’ve tried all the suggestions on here and it’s got progressively worse as the day has gone on. So disappointed! Only 18 months old! Wouldn’t recommend these any more although I’ve had a good run!
05-23-2021 09:05 - edited 05-23-2021 09:17
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05-23-2021 09:05 - edited 05-23-2021 09:17
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It took six tries but my screen finally is working again.

