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Charge 3 display is fading

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‎01-09-2020 11:04 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

‎01-09-2020 11:04 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

My fitbit display seamed faded in the top left corner yesterday, today the display is faded most on most of the screen so I cant read it. Has anyone had this issue? Charge 3 about 7 months old.

 

 

Moderator edit: updated subject for clarity

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‎01-09-2020 13:20

In response to KazK

‎01-09-2020 13:20

Contact Customer Support.

View best answer in original post

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‎01-09-2020 11:18

‎01-09-2020 11:18

Try a Restart and do it several times if necessary.

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‎01-09-2020 11:45

In response to SunsetRunner

‎01-09-2020 11:45

Thank you. Tried a few times but its has got worse over time



Sent from my Samsung Galaxy smartphone.
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‎01-09-2020 13:20

In response to KazK

‎01-09-2020 13:20

Contact Customer Support.

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‎01-10-2020 04:32

In response to SunsetRunner

‎01-10-2020 04:32

Hello there @KazK, welcome to the Community Forums. Thanks for the details provided about your Charge 3's screen behavior and for taking the time to restart it prior to posting here. 

 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox, someone will reach out to you shortly.

 

Thanks for your help @SunsetRunner.

 

Let me know if there's anything else I may do to help you in the meantime.

Maria | Community Moderator, Fitbit


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