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Charge 3 display is fading

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‎04-19-2020 14:58 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-19-2020 14:58 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Seems like everyone has this same issue with the Charge 3. I have tried the reset numerous times. I thought I wasn't doing it right, until I read some of the other posts. I was getting the smiley, so I was doing it right. Unfortunately it doesn't work. Fitbit please help!

 

 

Moderator edit: subject for clarity

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‎04-30-2020 09:28

‎04-30-2020 09:28

Welcome to the Forums, @CraigStebbins.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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