Charge 3 display is fading

[wildthingcarol]

My display light is fading and I can't seem to get it back to what it was. What do I need to do?

Moderator Edit: Clarified subject

[JohnnyRow]

Which model Fitbit?

[wildthingcarol]

I have a Charge 3.

[MarreFitbit]

Hello there @wildthingcarol, welcome to the Community Forums. 

Thanks for answering @JohnnyRow's question. I've moved your post to Other Charge Trackers for organization purposes. 

Please restart your Charge 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Also, make sure you have not Sleep Mode enable. When the sleep mode setting is on:

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker’s screen to turn on.

For more information, see How do I navigate my Fitbit device? 

Let me know how it goes. 

[Searae]

I have the same problem and can't get help.  I tried restarting it, I changed the brightness to auto which ran down my battery and didn't help reading it outside.

[WilsonFitbit]

Hello everyone. @Searae Welcome to the community forums! 

I appreciate the information and your help in following some troubleshooting steps. I was able to see that you reached out to our Support Team and they have provided information and assistance. If you require further assistance or if you have additional questions or inquiries, I recommend replying back to your case and they will be more than glad to continue assisting you. 

See you around.