Charge 3 display is grey

[BeenaJoy]

I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same.TIA for any help

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @BeenaJoy, it's nice to see you here! Thanks for taking the time to restart your Charge 3 in order to sort this out, nice way to go!

I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. 

Point me out if there's anything else I can do for you in the meantime. 

[HTilly]

My screen has done the same. 

I contacted Fitbit still not resolved after reboot and long reset. Waiting for them to come back to me. Did you get yours resolved ? 

[BeenaJoy]

Hi Yes I did get it resolved .Took a few emails and trying everything they suggested .The support was very good and eventually they sent me a new charge 3 .Hope you get the same level of service and get it sorted

Tina

[Pippapoppy12]

Please help I have grey vertical lines going through the screen on my charge three. I have restarted and still there. What do I do? 

[RiseAndShine · Accepted solution]

@Pippapoppy12, based on the posts above - probably contacting Customer Service would be the best option...

You may also try a long restart - it helped some users:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

[Pippapoppy12]

Thank you I have contacted them and tried the shut down. Fingers crossed it gets sorted 

[RiseAndShine]

@Pippapoppy12, hope it will work out! Please, keep us posted on the outcome!

[BeenaJoy]

Looks like this is occurring in a few devices .Do you swim a lot ?I swim every day and wondered if it was a problem with water getting in although I do dry it off after getting out of the pool .I tried the long reset on mine but it didn't work .The customer support was very good and sent me a new device after no solution worked .Get in touch with them and explain the problem .Hope it works out for you

[Pippapoppy12]

I have never been swimming with it nor shower with it. I was on the treadmilll and was pausing my excersise and it just went grey. Customer care have been in touch and has been escalated so fingers crossed 

Thank you for your help, got my new screen today. Best customer service I have ever received 

Moderator edit: merged reply

[BeenaJoy]

Glad you got it sorted .They were really good with me too

[waszamac]

I have the same problem as described. Can anyone from tech support contact me and instruct what to do?

[MerPete]

Spoiler

I have the same problem as described. It happened just now. The screen has grey stripes. I did try to turn it off and then on again a couple of times, but it made no difference. The grey stripes are still present on my screen 😞 Can anyone from the tech support contact me and instruct what to do?

[CamilleHD]

Same problem here. I’ll try to contact customer services. 

[waszamac]

Hi,
I contacted support and my fitbit was replaced. Whole procedure with
delivery lasted less than a week.
I wad astonished by the approach andquality of support.
Thank you fitbit!

[DellVdV]

Same thing happened wid my fitbit just now. Help please!

[waszamac]

Contact fitbit support. Most likieru you Will get the replacement.

[CamilleHD]

After chatting with customer service, I was sent a replacement Charge 3. It arrived yesterday.

[DellVdV]

Took them 3days to reply to my email only to tell me to restart my charge 3. Told them i did all those things. no reply yet maybe i have to wait 3more days for reply. Its just super annoying especially since my charge 3 is barely 3mos. Called the store where i bought this and I was told that they  dont have service center in the Philippines???? What now??

[MerPete]

They are yet to respond to my email too!