Charge 3 display is grey

[BeenaJoy]

I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same.TIA for any help

Moderator edit: updated subject for clarity

[Darbie12]

Thank you, did that and all is good.. Fitbit arrived today...  🙂

[Isamgf]

Great!

[JSP101]

This is really annoying. I contacted the customer services over a week ago
and all O have had is instructions on the "fix" that doesn't work. I have
told them twice I have tried it
I am disgusted by the lack of customer service.

[Isamgf]

Great!  My replacement has be working great.

[Ivanova4]

I have done the steps you outlined for the long restart and I still have the grey "shadows" as lines from anything that shows on the screen.

Is there something else I can try?

[JSP101]

As suggested above contact tech support. Do not expect a prompt reply as it took 10 days and 4 emails to get a replacement sorted. Given so many people are having this problem Fitbit should be sorting it out much faster.

[gerrydo]

loads of charge 3 trackers being replaced , crazy carry on, have they any R&D department at all ?

unacceptable really after an update, they need to get the finger out pronto and sort this 

[Ivanova4]

I went into a live chat just after I posted and was pleasantly surprised that I was given a replacement without too much trouble.

According to the email I received yesterday it should be delivered this Wednesday; we'll find out.

The rep who took my chat was very helpful and arranged the replacement promptly. Maybe they are realizing the severity of this problem.

[GmanGinge]

Hello, 

My screen has done the same and the long reset has not worked for me. Can you refer me to the support team please. 

Thanks in advance

Gareth

[Ivanova4]

GmanGinge,

You need to go to fitbit.com and log-in to your account. Once you are there look for the gear in the upper right corner of your dashboard and choose "Help" in the drop down menu.

This will take you to another page where you will need to scroll down until you see a box that is titled "Let's Talk" with the words "Get Support" under it. Clicking that balloon will take you to a page that gives you multiple options. The one I chose was "Live Chat" which opened a new window.

You might wait a few minutes for an available rep, but it will tell you where in line you are.

I hope this helps you.

Good Luck.

[GmanGinge]

Many thanks for the advice, I've been in touch with customer service and a replacement is on its way😁

[Fit_Bit_ABC]

Gray stripes. Solution does not work.

I received a replacement. All is good.

Moderator edit: merged reply

[mountaincat1953]

My fitbit charge 3 has grey streaks on the screen after charging it today.  I have tried a number of the options in this forum, including the long restart, but nothing is working.  I do not even get the vibrations when restarting.  Just nothing.  Can anyone help?

[GmanGinge]

Contact customer service, online chat was very helpful. They will send a replacement quite quickly.

[GeraldineLewis]

My charger3 has grey vertical lines. I have tried all suggestions. Reboots and change clock face. What else can I do?

[Citykid2]

Similar problem with grey screen. Tried the solution but it did not work. Next steps?

[349]

I have tried it four times I have called Fitbit. I waited for 12 mins. Than I was on tweeter. No help I love my Fitbit charge 3 help me please

[Darbie12]

That is so strange.. They were very good answering my call and I didn't have to wait at all.. I am sorry you are dealing with this.. I hope  you can get some help with your fitbit...

[Citykid2]

Hi Jogger,
Had similar grey screen issue and called Customer Service a few days ago. A
new Charge 3 should arrive on Tuesday. Hang in there!
--
Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[Citykid2]

I had no issue with CS. New Charge 3 arrives shortly.
--
Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed