01-13-2019
08:52
- last edited on
11-17-2020
13:05
by
MatthewFitbit
01-13-2019
08:52
- last edited on
11-17-2020
13:05
by
MatthewFitbit
I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same.TIA for any help
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
02-13-2020 06:39
02-13-2020 06:39
02-18-2020 16:41
02-18-2020 16:41
This has not worked for me. It doesn’t seem to really-start
02-20-2020 10:06
02-20-2020 10:06
They told me I would need a new one since nothing fixed it.
02-20-2020 10:07
02-20-2020 10:07
They told me I would need a new one.
02-20-2020 14:52 - last edited on 06-05-2020 13:08 by LiliyaFitbit
02-20-2020 14:52 - last edited on 06-05-2020 13:08 by LiliyaFitbit
Stop trying to fix it. Call Customer Service and speak to a real person.
After a few questions he/she will approve a new Fitbit.
--
Budding Naturalist Sent via my iPad Pro
Moderator edit: personal info removed
02-20-2020 18:36
02-20-2020 18:36
02-20-2020 19:14 - last edited on 06-05-2020 13:09 by LiliyaFitbit
02-20-2020 19:14 - last edited on 06-05-2020 13:09 by LiliyaFitbit
Unacceptable. Call back CS and ask to talk to a Manager/Supervisor and then
explain. You will only settle for a new one.
--
Retired Surfer
Sent via my iPad Pro 12.9
Moderator edit: personal info removed
02-21-2020 02:06
02-21-2020 02:06
The replacement I was sent is 12 months old now it has done exactly the same thing. I did an online chat they walk you through all the steps that don't work then sent me a new one
02-21-2020 03:02 - last edited on 06-05-2020 13:09 by LiliyaFitbit
02-21-2020 03:02 - last edited on 06-05-2020 13:09 by LiliyaFitbit
Congrats for simply not throwing it out!
--
Retired Surfer
Sent via my iPad Pro 12.9
Moderator edit: personal info removed
02-21-2020 05:07
02-21-2020 05:07
03-05-2020 22:55
03-05-2020 22:55
Same thing has happened to me and I tried to hold it down for a restart saw the smiley face while in connected to charger yet still having the same issue
03-06-2020 01:40
03-06-2020 01:40
There is no fix for this. Get in contact with customer support. They sent me a replacement with no hassle
03-06-2020 03:46 - last edited on 06-05-2020 13:09 by LiliyaFitbit
03-06-2020 03:46 - last edited on 06-05-2020 13:09 by LiliyaFitbit
Stop trying to fix it - it is broken Call Customer Service & speak 2 a real
person and u will get a new on is a week to 10 days.
--
Retired Surfer
Sent via my iPad Pro 12.9
Moderator edit: personal info removed
03-11-2020 09:35
03-11-2020 09:35
I called and talked with customer assistance and was only offered a 25% discount to buy another one. The problem started when the unit was just at a year old and tech support asked me to be patient and an update would be handled to fix it. No update aand after several months I called again. This time I was told they know there is an issue and other that this little discount there was nothing they would do. Disappointed as I was lead to believe they would take care of the problem and now wont.
03-11-2020 10:00
03-11-2020 10:00
03-11-2020 10:16 - last edited on 06-05-2020 13:10 by LiliyaFitbit
03-11-2020 10:16 - last edited on 06-05-2020 13:10 by LiliyaFitbit
Call again and this time ask for the Supervisor. There is a shot that
she/he will over ride and offer a new one. Nothing to lose except maybe 15
minutes.
--
Retired Surfer
Sent via my iPad Pro 12.9
Moderator edit: personal info removed
03-11-2020 10:34
03-11-2020 10:34
03-11-2020 10:44 - last edited on 06-05-2020 13:10 by LiliyaFitbit
03-11-2020 10:44 - last edited on 06-05-2020 13:10 by LiliyaFitbit
Too bad but you gave it your best shot. With this outstanding issue it is
hard to see how Fitbit can remain commercially viable.
--
Budding Naturalist Sent via my iPad Pro
Moderator edit: personal info removed
03-11-2020 12:00
03-11-2020 12:00
Agreed. Will not pay them for another tracker when they won't stand behind the one I have now. Especially when I called months ago and was told they were going to do an update to correct the problem. All I think that was for is to buy time for the unit to be out of warranty further. I am going to make sure everyone I know gets told about their lack of customer service.
03-11-2020 12:03
03-11-2020 12:03
I tried a supervisor too and the only way I could get any better discount was if I would accept a purple watch. Poor customer service and poor satisfaction.