The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same.TIA for any help
Unfortunately, this is a serious issue that u can not correct. Your best bet is to call customer service and talk to a real person. Depending on how old your FitBit is they may simply ask you to try a few tricks which probably wont work and then approve a new one. But given that at this date they probably have approved a gazillion replacement you may be disappointed but it is still worth a try. good luck -- Retired Surfer Sent via my iPad Pro 12.9
Staceyam, this was the exact issue I had. Went through all the tricks and called Customer Service, spoke with a couple of people, escalating to supervisor. I was told there was nothing they could do because the device was outside the 1 year limited warranty offered. They offered 20% off a few select devices (older devices I think they were trying to get rid of). Such a bummer!
I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same. I followed the instructions for restart while on the charger. This has not fixed the problem. I've tried it 3 times.
I have the exact same issue. I had mine since a Dec 2018 and they offered a 25% discount. I refused to accept it. I’m going to take it to social media. They know this is an issue with Charge 3 series. Not fair to use a product barely more than a year only and they expect you to get a new one with a discount.
I received my replacement for the first Charge 3 I posted about on this thread. I received it in Jan 2020 it lasted 4 months before it turned gray. I contacted them Last week and they said My warranty was only on the first one I bought. No warranty is provided on the replacement. What? So now they only last 4 months before they go gray? Are you kidding me? They definitely have a flaw they will not own up to, or fix! They offered my 25% off. No thanks! Their product is flawed! They need to own up to it! I’m with you, let me what you do on social media and I’ll join you! I will never buy another one of their products!
Good to hear your story! I tweeted the story. Maybe we can use a specific hashtag to be able to easily follow the thread. I already used #fitbit and #charge3, too general. Maybe #greyscreen?! Or something more reflective of this particular flaw?
We need to plaster social media with their failure to stand behind their product. Let their sales go down and see if the company changed their policies.
#Fitbit #charge3 series , the screen goes grey soon and they only offer a 20% discount to get a new one! Well, the product lasts ONLY few months after warranty is over! Such product life management!!
I tried holding down the button and I got a happy smile and white line but my Fit Bit Charge 3 is still Gray with black streaks in it.. Any other Ideas? I tried to reset it... I have it for less than a year.
If u act quickly u may be eligible to get a replacement. Call Customer Service and speak to a real person. Tell them the issue and what u have tried. They may ask a few questions then hopefully OK a new one. Do not hesitate. If 1 year they will do nothin’ -- Retired Surfer Sent via my iPad Pro 12.9
Hi, yours may still be under warranty, mine is not. I suggest you call or chat with them. I too have tried the long reset and that did not help and plan on a chat sometime soon.
Good luck. Please let me know what else they have you try.
No way to fix it. If it’s still under warranty (1 year) they’ll replace it, otherwise you’re out of luck. They know their product has this defect, but they refuse to fix it or acknowledge the problem.
