Charge 3 display is grey

[BeenaJoy]

I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same.TIA for any help

Moderator edit: updated subject for clarity

[Tammie_Ann]

Contact fitbit and get a replacement.
I tried all other instructions before replacing. New one working well so
far. Sorry!

[Ericp916]

Chris...
I checked the history of my fit bit and I bought it last year on June 6. I was within a year of my warrantee. So I called Fit Bit and they put me on hold for a minute or two said I was under the warrantee.  They said I could replace it or get 50% off any Fitbit. I went for just replacing it..  I filled out the paperwork and I should get my new charge 3 within a week. 
Thanks for your advice,
Eric 

[alex1602]

Tried all solutions I could find posted on here but all to no avail,  still have varying vertical

degrees of gray shading on screen. 

[Tammie_Ann]

Enjoy! Glad it worked out for you.

[ecrooks]

That’s great! They did the same for me. But replacement Charge 3 only lasted 4 months!! They refuse to replace it. Shouldn’t a new replacement have a One Year warranty also? It’s obvious they have a defect in their Fitbit’s as you can see from this thread. But they refuse to fix the problem, and continue to sell these faulty products!

Sent from my iPhone

[ChristineIM]

Hope your charge3 is still under warranty. From what I’ve read, Fitbit will send you another tracker.

Sent from Chris' iPhone

[ChristineIM]

Hi,

Unfortunately mine is over a year old so I can’t get a replacement. I will continue to use mine for now and decide whether to stick with Fitbit for my next tracker. My C3 also has the unreliable notifications issue. My C2 worked much better than this C3.

Sent from Chris' iPhone

[MM0]

Ericp916, if you have had it for less than a year, they will replace it.
Just call customer service.

[ChristineIM]

Thank you but unfortunately I’ve had it over a year.

Sent from Chris' iPhone

[Shamnash]

I’m having the same issue. It was fine when I went to Charge it. And now it has the grey lines. I’ve rebooted and restarted. and changed clock face and nothing has helped. 

[Citykid2]

If within the warranty period call Customer Service and speak to a real
person who will ask you a few questions then hopefully approve a new one.
--
Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[ChristineIM]

If your C3 is still under warranty they will replace it. Alas, mine is not.

Sent from Chris' iPhone

[ChristineIM]

Thank you very much, but I am past warranty.

Sent from Chris' iPhone

[Citykid2]

Too bad. Many folks had the same issue. I was fortunate and received a
replacement.
--
Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[Arnoldjm]

Restarted the device 3 times, grey lines still there.

[ChristineIM]

If your C3 is still under warranty they will replace it.

Sent from Chris' iPhone

[Citykid2]

Your Fitbit is toast. Call Customer Service if still under warranty and
speak to a live person . Hopefully you will get a replacement.
--
Budding Naturalist Sent via my iPad Pro

Moderator edit: personal info removed

[Ericp916]

HI ... 
I called up Fitbit and told them how I tried a cold reboot and a hard reboot and it still turned gray..They looked up my fitbit and I was within the year warrantee  and they said we can replace it or you can get a 50 dollars discount on your new fitbit device.  I opted to get my new Fitbit and a week later it came in the mail.. Yea..  I didn't have a receipt either and its been 11 months.  If I waited another 20 days I would be out of my warrantee.  I don't know how long you have your fitbit and if you tried a cold reboot or a hard reboot..  I would try that first.  I bought a Wofit. Good in one ways not as good as others.. so.  Its the next step up.. Fitbit people are nice and I was not placed on hard very long. I really like their customer service.  
I hope that helps,  
Eric 

[Arnoldjm]

Thank you, I agree. Second time it’s happened in 15 months. They offered 25% discount, I did not accept and said after all these years (4 Fitbit’s) I was going somewhere else! Supervisor offered face replacement, but carries no warranty. So when the new one goes out, I’m switching!

Sent from my iPhone

[Arnoldjm]

Thank you. See my response below.

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