Charge 3 display is grey

[BeenaJoy]

I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same.TIA for any help

Moderator edit: updated subject for clarity

[ChristineIM]

Thank you but I am past my warranty.

Sent from Chris' iPhone

[ChristineIM]

It is my understanding that they will replace your Fitbit if it is still under warranty.

Sent from Chris' iPhone

[Johnny92]

Seems to be the season for failing Charge 3 displays. This happened to me today. Reboots and clock face changes made no difference. Will try to contact support now.

[ChristineIM]

My understanding is that if your C3 is still under warranty they will replace it. Good luck.

Sent from Chris' iPhone

[Mhartge7177]

Thanks all mine is also out of warranty period..I love mine will use as long as I can  but will look for new one and get extended warranty this time..

[MM0]

I have thrown mine away. And will replace with something other than FitBit. Their lack of customer service to acknowledge and fix a known issue has convinced me that they don’t want my business.

Sent from my iPhone

[Samfa40]

My charger 3 purple band showed same grey lines, followed long restart a few times and still didn't work, tried ringing customer support but my phone can't be connected to that network, what should I do next. Please help 

[Citykid2]

The key is whether or not your Fitbit is still under warranty. If yes,
borrow a phone ASAP and call Customer Service and speak to a real person.
They are nice, will ask a few questions then approve a new one. Act now!
--

Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[ChristineIM]

Hello:

My Fitbit is past warranty so there is nothing I can do with mine. However, it is my understanding that if your Fitbit is under warranty they will replace it. Good luck.

Sent from Chris' iPhone

[Arnoldjm]

Not sure, as you need to talk to customer service. Try chat maybe from the app.

Sent from my iPhone

[Johnny92]

Was able to contact support through Twitter. I was offered 25% off a new device since mine was out of warranty.

[Citykid2]

Your choice
--

Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[SunsetRunner]

I’m having the same issue with mine and after all the troubleshooting with the support team this is the response I got...“Upon checking on the system, we were able to find that the Ionic was connected for the very first time on Jan 16, 2019

Since this Fitbit is already over the warranty, we don't have the option to provide a replacement at this time. We've generated a 25% of discount to purchase a new FItbit in the next 30 days.”

Really, this is the best Fitbit can do? 

[Arnoldjm]

Call and ask to speak to a supervisor. May be able to assist more.

Sent from my iPhone

[Fionascharge3]

I have the same issue - tried to reboot but issue still there.  Where to from now please?  Tried the Customer Service link in the above query but I don't have a twitter account.  TIA

[Citykid2]

Google phone # for Customer Service an speak to a real person. They will
ask a few question then authorize a new one. If warranty has expired u r
screwed.
--
Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[Arnoldjm]

I don’t have Twitter either. I called,
877) 623-4997
M-F 4 am - 9 pm
Sent from my iPhone

[ChristineIM]

Thank you but mine is out of warranty.

Sent from Chris' iPhone

[Fionascharge3]

Thanks retired surfer - they have already replaced my fitbit when the screen faded to nothing, now the grey stripes!  Very frustating.

[Arnoldjm]

Call them & they’ll give you a 25% discount for a new one.

Sent from my iPhone