01-13-2019
08:52
- last edited on
11-17-2020
13:05
by
MatthewFitbit
01-13-2019
08:52
- last edited on
11-17-2020
13:05
by
MatthewFitbit
I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same.TIA for any help
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
06-11-2021 04:54 - edited 06-11-2021 04:58
06-11-2021 04:54 - edited 06-11-2021 04:58
Hello @Amerz81. Welcome to the community forums.
I'm very sorry for the experience and thank you for taking the time to provide your feedback. Please note that our team is always working to enhance your experience and your feedback is a big part of that process.
I'd like to let you know that I was able to see that you contacted our Support Team back in January and I noticed that they sent you an email on January 15th requesting some information to proceed with your replacement. If you didn't receive that email in your inbox, please check your spam/junk folders.
If you can't find the email, I recommend replying back to your case or contact them one more time through chat or over the phone, but take into consideration that Phone wait times are longer than normal and for a faster service I recommend initiating a chat.
See you around.
06-11-2021 12:14
06-11-2021 12:14
06-12-2021 06:02
06-12-2021 06:02
Hello @Citykid2. It's nice to see you around.
Thank you very much for your input, it seems that you were referring to someone's post. Please note that if you would like to add something or provide information to someone, you can use @ and mention the user.
If you have any questions or concerns, please make sure to post it here or in a new thread.
See you around.
10-23-2021 15:09
10-23-2021 15:09
My Charge 3 has the gray screen with stripes. I've tried the resets and it didn't work. How do I get it fixed?
Thanks
10-23-2021 23:30
10-23-2021 23:30
10-24-2021 11:25
10-24-2021 11:25
did not work still have greay striped screen
10-24-2021
11:59
- last edited on
07-16-2024
07:03
by
MarreFitbit
10-24-2021
11:59
- last edited on
07-16-2024
07:03
by
MarreFitbit
Hi there @aliciaheart and @LIZZIE29. Thanks for your input @CaroleRagdoll.
I appreciate the details shared in your post and all your troubleshooting efforts. If you already tried the instructions suggested on this thread, and the issue has persisted, as @CaroleRagdoll mentioned, you can contact our support team, so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.
See you around.
10-24-2021 13:19
10-24-2021 13:19
11-02-2021 17:02
11-02-2021 17:02
I just had this happen to me today for the 1st time. Battery had lowered to 6% before I recharged it.
Once I removed it, the vertical grey/white stripes appeared.
Tried the "best solution". My experience mirrored the solution EXCEPT FOR the "Two vibrations occur: first a short vibration, then a medium vibration." Never got that. Did get the 7 buzzes as a horizontal line made its way across the page.
Any other possible solution?
11-02-2021 17:07
11-02-2021 17:07
11-02-2021 17:21
11-02-2021 17:21
11-02-2021 19:08
11-02-2021 19:08
11-03-2021 01:02
11-03-2021 01:02