Charge 3 display is grey

[BeenaJoy]

I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same.TIA for any help

Moderator edit: updated subject for clarity

[WilsonFitbit]

Hello @Amerz81. Welcome to the community forums. 

I'm very sorry for the experience and thank you for taking the time to provide your feedback. Please note that our team is always working to enhance your experience and your feedback is a big part of that process. 

I'd like to let you know that I was able to see that you contacted our Support Team back in January and I noticed that they sent you an email on January 15th requesting some information to proceed with your replacement. If you didn't receive that email in your inbox, please check your spam/junk folders. 

If you can't find the email, I recommend replying back to your case or contact them one more time through chat or over the phone, but take into consideration that Phone wait times are longer than normal and for a faster service I recommend initiating a chat. 

See you around. 

[Citykid2]

Hopefully, when they see your post someone will reach out to you. If not
you should think of it’s yo should take since it is still under warranty.
Good luck--
Jim Stiles
Retired Surfer
Sent via my iPad Pro 12.9

[WilsonFitbit]

Hello @Citykid2. It's nice to see you around. 

Thank you very much for your input, it seems that you were referring to someone's post. Please note that if you would like to add something or provide information to someone, you can use @ and mention the user.

If you have any questions or concerns, please make sure to post it here or in a new thread. 

See you around.  

[aliciaheart]

My Charge 3 has the gray screen with stripes. I've tried the resets and it didn't work. How do I get it fixed?

Thanks

[CaroleRagdoll]

Contact Fitbit they will help you

Verstuurd vanaf mijn iPhone

[LIZZIE29]

did not work still have greay striped screen

[CindyMFitbit]

Hi there @aliciaheart and @LIZZIE29. Thanks for your input @CaroleRagdoll. 

I appreciate the details shared in your post and all your troubleshooting efforts. If you already tried the instructions suggested on this thread, and the issue has persisted, as @CaroleRagdoll mentioned, you can contact our support team, so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around. 

[Citykid2]

If under warranty call Fitbit and speak to a real person. If not they may
give you a discount off a new one.--
Jim Stiles
Retired Surfer
Sent via my iPad Pro 12.9

[Santanaman9]

I just had this happen to me today for the 1st time. Battery had lowered to 6% before I recharged it.

Once I removed it, the vertical grey/white stripes appeared.
Tried the "best solution".  My experience mirrored the solution EXCEPT FOR the "Two vibrations occur: first a short vibration, then a medium vibration."  Never got that.  Did get the 7 buzzes as a horizontal line made its way across the page.

Any other possible solution?

[ChristineIM]

My stripes are gone but so is the rest of the screen. The screen is black.

Sent from Chris' iPhone

[Morticia18042]

Pretty much the only solution is "replace your Charge 3".  Mine started that when I did the "firmware update" - and from the timelines of all the complaints at the same time, there was something in the update that killed the displays. I now have a Charge 4; no problems thus far.

[ChristineIM]

How long have you had your Charge4? My Charge3 started going bad after about 1.5 years.

Sent from Chris' iPhone

[CaroleRagdoll]

I had this one for about 18 months before it got this problem. I now have the Fitbit charge 4 after contacting Fitbit they offered me a replacement for 50% discount.

Verstuurd vanaf mijn iPhone