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I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same.TIA for any help
The same gray streaks are now occurring on my the screen after charging my charge 3. I’m hoping you can assist me with this I have tried the restart with no success. My charge 3 is only 10 months old. Thank you!
Unfortunately, the key to a fix is whether u r still under warranty or not. If yes, call customer service and speak to a real person. They are decent and will ask u a few question then approve a new one. If not u r screwed. -- Retired Surfer Sent via my iPad Pro 12.9
Stop trying to fix it - u won’t. Call Customer Service today and speak to a real person. They are decent and will ask a few questions then approve a new one. if u wait 2 months u r screwed. -- Retired Surfer Sent via my iPad Pro 12.9
Thanks, Jim. Luckily, I just found my original receipt, and it looks like I’ve only had the charge 3 for 10 months so still within the one year warranty. I will definitely call customer service. Thanks again!
Mine was 15 months old and the second one to do it. None of the troubleshooting works.
I bought mine directly from Fitbit so they had all the records. They offer a discount because it’s out of warranty. Since yours is less than a year, call them. It should be under warranty for a year.
Out of warranty by 3 months! They offer a discount. Tried to tell me it was not a known problem!! I reminded them this is my 2nd one to do it and this community itself shows its prevalent!!
Call Customer Service and speak to a real person if Fitbit is still under warranty, They are nice, will ask a few question then replace, Not under warranty u r screwed. -- Retired Surfer Sent via my iPad Pro 12.9
Mine is doing exactly the same is a charge 3 but didn't happen after charging I noticed the screen grey with lines when I woke up...tried the restart instructions from this chat and did not work.
Call Fitbit. If you aren’t satisfied with initial offer, ask to speak to a supervisor. If you are within one year of purchase, they’ll replace it, if not, they will offer a time-limited discount offer.
You will not fix it. If under warranty call Customer Service and speak to a real person. They are nice, will ask a few questions and will approve a new one. Good luck -- Retired Surfer Sent via my iPad Pro 12.9
Thank you, Jim, but unfortunately mine is already out of warranty. Will use mine for a while longer but will explore other brands. I also still have a problem with notifications that was never resolved. And now the wristband broke. My C2 worked much better.
