Charge 3 display is grey

[BeenaJoy]

I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same.TIA for any help

Moderator edit: updated subject for clarity

[56rgh]

My fit bit has gone  grey  tried all  the suggested  but nothing works what's  next 

[Citykid2]

U can not fix it. The key is whether your Fitbit is under warranty or not.
If it is call Customer Service and speak to a real person. After a few
questions a new Fitbit will be approved.
--
Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[ChristineIM]

Call customer service and if your Fitbit is still under warranty they will replace it.

Good luck.

Sent from Chris' iPhone

[Ffi78]

mine is covered in grey lines. I've restarted it and done the long restart. Nothing seems to cure it? Help!

[ChristineIM]

Hi, if your fitbit is under warranty then call the company and they will issue you a new one.

Sent from Mail for Windows 10 by Chris

[Citykid2]

You can not fix it. If under warranty - call Customer Service and speak to
a real person. They will ask a few questions then authorize a new one.
Good luck!--

Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[ChristineIM]

Thank you but mine is no longer under warranty.

Sent from Chris' iPhone

[Citykid2]

Too bad. Call CS anyway - you will get 20% or more off a new one if that is
what you want. Tuff decision--

Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[Ffi78]

Yes mine is still under warranty. Thank you.


Sent from my Samsung Galaxy smartphone.

[Citykid2]

Good luck. Call ASAP--

Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[SunsetRunner]

Having the same problem. Seems so many people having the same issue. Don’t think just replacing the faulty device is good enough. There is obviously a design flaw. Off to choose a different more reliable brand . 

[Ffi78]

Yes its such a shame. I've loved it till now. Still waiting for them to come back to me about replacing it.


Sent from my Samsung Galaxy smartphone.

[Citykid2]

If under warranty get a new one. Seems they made improvements.--

Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[Ffi78]

Waiting for them to tell me how to go about sending it back.


Sent from my Samsung Galaxy smartphone.

[Citykid2]

Do not wait. Just call Customer Service ASAP and speak to a real person.
They will ask a few questions then approve a new one.--

Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[CaroleRagdoll]

I have the same problem and the restart doesn’t work so what can I do now? I sent an email to support but they directed me to this site? 

[AnnieCharge3]

This is my 2nd Charge 3 that has seen the vertical grey stripes now. The first one died a week or so after that appeared. I'm sure this one will die in a few days also. Never wore my Fitbit swimming and never got it wet. This Charge 3 is a piece of junk, so many problems. I won't get any support from customer service because it's been a little over a year since I've owned it. I just want to warn people NOT to buy one.

[Eve191]

My FitBit Charge 3 has gone grey after I charged it. I have rebooted it but it is still the same. Please tell me what to do. I can’t read the 

[Citykid2]

If device is less than 1-year old it is still under warranty. Call Customer
Service ASAP, speak to a real person who will ask a few questions and
approve a new one. Act quick;y.--

Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[CaroleRagdoll]

Thanks for your advice
Regards Carole

Verstuurd vanaf mijn iPhone