01-13-2019
08:52
- last edited on
11-17-2020
13:05
by
MatthewFitbit
01-13-2019
08:52
- last edited on
11-17-2020
13:05
by
MatthewFitbit
I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same.TIA for any help
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
07-16-2019 12:58
07-16-2019 12:58
Thank you, did that and all is good.. Fitbit arrived today... 🙂
07-16-2019 13:21
07-16-2019 13:21
07-16-2019 13:21
07-16-2019 13:21
07-16-2019 13:22
07-16-2019 13:22
Great! My replacement has be working great.
07-19-2019 16:52
07-19-2019 16:52
I have done the steps you outlined for the long restart and I still have the grey "shadows" as lines from anything that shows on the screen.
Is there something else I can try?
07-20-2019 00:41
07-20-2019 00:41
As suggested above contact tech support. Do not expect a prompt reply as it took 10 days and 4 emails to get a replacement sorted. Given so many people are having this problem Fitbit should be sorting it out much faster.
07-20-2019 03:13
07-20-2019 03:13
loads of charge 3 trackers being replaced , crazy carry on, have they any R&D department at all ?
unacceptable really after an update, they need to get the finger out pronto and sort this
07-21-2019 06:36
07-21-2019 06:36
I went into a live chat just after I posted and was pleasantly surprised that I was given a replacement without too much trouble.
According to the email I received yesterday it should be delivered this Wednesday; we'll find out.
The rep who took my chat was very helpful and arranged the replacement promptly. Maybe they are realizing the severity of this problem.
07-21-2019 23:19
07-21-2019 23:19
Hello,
My screen has done the same and the long reset has not worked for me. Can you refer me to the support team please.
Thanks in advance
Gareth
07-22-2019 05:16
07-22-2019 05:16
GmanGinge,
You need to go to fitbit.com and log-in to your account. Once you are there look for the gear in the upper right corner of your dashboard and choose "Help" in the drop down menu.
This will take you to another page where you will need to scroll down until you see a box that is titled "Let's Talk" with the words "Get Support" under it. Clicking that balloon will take you to a page that gives you multiple options. The one I chose was "Live Chat" which opened a new window.
You might wait a few minutes for an available rep, but it will tell you where in line you are.
I hope this helps you.
Good Luck.
07-22-2019 13:12
07-22-2019 13:12
Many thanks for the advice, I've been in touch with customer service and a replacement is on its way😁
08-07-2019
18:22
- last edited on
05-27-2021
07:11
by
JuanJoFitbit
08-07-2019
18:22
- last edited on
05-27-2021
07:11
by
JuanJoFitbit
Gray stripes. Solution does not work.
I received a replacement. All is good.
Moderator edit: merged reply
08-17-2019 14:56
08-17-2019 14:56
My fitbit charge 3 has grey streaks on the screen after charging it today. I have tried a number of the options in this forum, including the long restart, but nothing is working. I do not even get the vibrations when restarting. Just nothing. Can anyone help?
08-17-2019 15:50
08-17-2019 15:50
Contact customer service, online chat was very helpful. They will send a replacement quite quickly.
09-07-2019 01:25
09-07-2019 01:25
My charger3 has grey vertical lines. I have tried all suggestions. Reboots and change clock face. What else can I do?
09-15-2019 09:58
09-15-2019 09:58
Similar problem with grey screen. Tried the solution but it did not work. Next steps?
09-18-2019 12:33
09-18-2019 12:33
I have tried it four times I have called Fitbit. I waited for 12 mins. Than I was on tweeter. No help I love my Fitbit charge 3 help me please
09-18-2019 15:18
09-18-2019 15:18
That is so strange.. They were very good answering my call and I didn't have to wait at all.. I am sorry you are dealing with this.. I hope you can get some help with your fitbit...
09-19-2019 09:48 - last edited on 01-26-2020 13:55 by LiliyaFitbit
09-19-2019 09:48 - last edited on 01-26-2020 13:55 by LiliyaFitbit
Hi Jogger,
Had similar grey screen issue and called Customer Service a few days ago. A
new Charge 3 should arrive on Tuesday. Hang in there!
--
Retired Surfer
Sent via my iPad Pro 12.9
Moderator edit: personal info removed
09-19-2019 09:50 - last edited on 01-26-2020 13:55 by LiliyaFitbit
09-19-2019 09:50 - last edited on 01-26-2020 13:55 by LiliyaFitbit
I had no issue with CS. New Charge 3 arrives shortly.
--
Retired Surfer
Sent via my iPad Pro 12.9
Moderator edit: personal info removed