01-13-2019
08:52
- last edited on
11-17-2020
13:05
by
MatthewFitbit
01-13-2019
08:52
- last edited on
11-17-2020
13:05
by
MatthewFitbit
I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same.TIA for any help
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
11-03-2019 08:10
11-03-2019 08:10
Mine still is gray with vertical streaks after following all the recommendations. Any more suggestions? This is for the Charge 3.
11-03-2019 08:16 - last edited on 01-26-2020 13:59 by LiliyaFitbit
11-03-2019 08:16 - last edited on 01-26-2020 13:59 by LiliyaFitbit
I would recommend calling Customer Service and explain what the problem is
and what steps you have tried to deal with the grey/striped screen. They
will probably ask you to try another trick and hopefully approve a new
Fitbit.
--
Retired Surfer
Sent via my iPad Pro 12.9
Moderator edit: personal info removed
11-03-2019 08:20
11-03-2019 08:20
I would do the live chat, they were very helpful & quickly deduced that I needed a replacement Charge 3. They sent me the link and I had a new device in about a week.
11-03-2019 08:29 - last edited on 01-26-2020 13:59 by LiliyaFitbit
11-03-2019 08:29 - last edited on 01-26-2020 13:59 by LiliyaFitbit
Congrats
--
Retired Surfer
Sent via my iPad Pro 12.9
Moderator edit: personal info removed
12-17-2019 13:29
12-17-2019 13:29
Mine is doing the same thing. Please help!
12-17-2019 13:35 - last edited on 01-26-2020 13:58 by LiliyaFitbit
12-17-2019 13:35 - last edited on 01-26-2020 13:58 by LiliyaFitbit
There is nothing u can do expect call Customer Service and speak to a
person. Explain your issue. She will ask you to try a few tricks then
probably approve a new Fitbit. Good luck.
--
Retired Surfer
Sent via my iPad Pro 12.9
Moderator edit: personal info removed
12-17-2019 14:49
12-17-2019 14:49
Mine has just done the same when popping it on charge!!
Will contact CS in the morning....
12-17-2019 14:50 - last edited on 01-26-2020 13:58 by LiliyaFitbit
12-17-2019 14:50 - last edited on 01-26-2020 13:58 by LiliyaFitbit
Good luck.
--
Retired Surfer
Sent via my iPad Pro 12.9
Moderator edit: personal info removed
12-17-2019 18:27
12-17-2019 18:27
See my post from November. You need to contact customer service. They will confirm you need a replacement. Mine came super fast. Good luck.
12-17-2019 18:55
12-17-2019 18:55
Looks like you got your answer! I called customer service, did all their suggestions and then they sent a new piece!
12-18-2019 08:59
12-18-2019 08:59
Spoke to CS this morning, they are sending me a new pebble. Thank you for all your help!
12-21-2019 12:46
12-21-2019 12:46
12-21-2019 14:36 - last edited on 01-26-2020 13:58 by LiliyaFitbit
12-21-2019 14:36 - last edited on 01-26-2020 13:58 by LiliyaFitbit
Congrats
--
Retired Surfer
Sent via my iPad Pro 12.9
Moderator edit: personal info removed
12-25-2019 17:31
12-25-2019 17:31
Because they are guilty and knew it would fail and choose not to do or say anything, hoping warranty period will run out!
01-03-2020 13:42
01-03-2020 13:42
Hi my screen is doing the same thing, it's gray with white stripes, I've rebooted it several times. Has anyone had their problem resolved? What can I do next?
01-03-2020 19:39
01-03-2020 19:39
01-04-2020 06:59
01-04-2020 06:59
If you read the thread above you'll see that a few if us went through the trouble shoot with online chat & then had a replacement sent. It was inconvenient but relatively quick. Good luck.
01-04-2020 08:08
01-04-2020 08:08
01-04-2020 08:55 - last edited on 01-26-2020 13:57 by LiliyaFitbit
01-04-2020 08:55 - last edited on 01-26-2020 13:57 by LiliyaFitbit
Call Customer Service
--
Retired Surfer
Sent via my iPad Pro 12.9
Moderator edit: personal info removed
01-04-2020 08:58
01-04-2020 08:58