Charge 3 display is grey

[BeenaJoy]

I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same.TIA for any help

Moderator edit: updated subject for clarity

[Joans128]

Same thing happened to mine. I called customer service and when through the recommended steps. When it didn’t work I was told that since my Fitbit was slightly over 1 year only (by a matter of a couple of weeks) it was out of warranty and I was out of luck. He then tried to sell me an updated model at a discount of course. I’ll just use it until it dies and then go with another brand. I’ve used Fitbit for probably over ten years. I remember when customer service was better. 

[ChristineIM]

My C2 is still working better than my C3. My C3 also has a problem with notifications that was never resolved. I may go with a different brand when my C3 goes as well.

Sent from Chris' iPhone

[sarir11]

This is disappointing. I was offered 25% discount, and the joke is I have to purchase the same defective C3 model! they don't apply it to C4. I'm confused really, on one hand I really liked my C3 experience when it actually worked, on the other hand I feel insulted and find it irrational to get the same model again!! I was told though that Fitbit is 'aware of the issue' and they may make it public. I insisted what it means 'make public' and whether we can expect compensation due to manufacturer's error but they did not reply.

[ChristineIM]

Sorry got your experience. I had mine for about 1.5 yrs do also not under way. 25% off is not very much. I may go with a different brand once this Fitbit dies.

Sent from Chris' iPhone

[Citykid2]

Yes, you have a difficult choice. Obviously they made a defective product
but they did replace mine which was under warranty. I got the same Charge 3
and this one works fine - plus i have not heard of anyone complaining about
the replacement model. The bad news is yours is not under warranty. I do
not think they will offer a higher discount than 25%. It may be worth it to
get 25% off the Charge 3 if they give a full warranty. IMO: If no warranty
....no deal.
--
Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[Fionascharge3]

Good news - Fitbit are replacing mine free of charge.  This is the second one they have replaced so wonder how long this one will last.

[Citykid2]

Not a good sign.
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Retired Surfer
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Moderator edit: personal info removed

[LionQueen63]

I followed the steps below.  I few times.  The screen is still grey.  

Several times when I held down the button while on charge it vibrated and a happy face came on.  It would NOT go through 

1. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
2. The device turns off.

It skips to

5.The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. Remove the device from the charging cable.

6.The device shuts down.

7. Important: Plug the device into the charging cable again.

So I get a happy grey face one again. 😞

What now?  HELP

[ChristineIM]

If your charge three is under warranty Fitbit will replace it.

Sent from Chris' iPhone

[LionQueen63]

How long does their warranty last? In Dec mine will be two years old.

--
*Namaste',*
*Wendy*

[LionQueen63]

In Nov mine will be two years old.  🤔How long is the warranty good for?  

[Amerz81]

Mine is only 7 months old and just started doing this today. I've tried resetting, updating, nothing works. I don't swim or shower with mine, but I'm always wearing it. Guess I'll be calling tomorrow

[Citykid2]

The question is whether or not you are under warranty. If yes quickly call
Customer Service and speak to a real person who will ask you a few
questions and probably approve a new one. If not under warranty you will be
offered a 25% DISCOUNT off a new one - the newer Charge 3s work fine but
check if it comes with a warranty. Good luck
--
Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[Arnoldjm]

1 year

Sent from my iPhone

[ChristineIM]

My understanding from reading this forum thread is that Fitbit honors the warranty TO THE DAY. Any time after that they will give you 25% off another C3 which does not seem like a wonderful deal.

Sent from Chris' iPhone

[ChristineIM]

Thanks but mine is over 1.5 yrs old and to get only 25% off another C3 when a C4 is available does not seem like enough compensation.

Sent from Chris' iPhone

[Citykid2]

Decision time!
--
Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[ChristineIM]

My understanding is a year.

Sent from Chris' iPhone

[Arnoldjm]

That is exactly my experience.  This last time, I asked to speak to a supervisor because it was the 2nd Fitbit with the same issue….just out of warranty.  When i told the supervisor this is indeed a KNOWN issue, just look at the forum comments, he decided to send me a new one at no charge, but with no warranty.  They need to fix this as when it happens a 3rd time, I will go to another brand!

[Citykid2]

Guess Fitbit is just waiting for Google to take over and make the big
decisions. Right now they remain in Limbo with lots of frustrated customers
and without a clear direction.
--
Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed