Charge 3 display is grey

[BeenaJoy]

I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same.TIA for any help

Moderator edit: updated subject for clarity

[Citykid2]

Correct. My experience with customer service was OK. After a brief
discussion she approved a new one, and it was delivered in a week or so
--
Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[CarolinaRath]

Thank you... I'm already in contact with them!!!! 😃

[Citykid2]

You are not alone. Call Customer Service. They will ask you a few questions
and ask u 2 try a few tricks but in the end they will approve a new Fitbit.
Takes a week or so 4 a new one
--
Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[ecrooks]

Just contacted customer service, they had me send a picture of my screen, they are replacing it for free. Found out my warranty is up Jan 8th, so happy I called when I did..
Thanks for your advice! 🙂

Sent from my iPhone

[ecrooks]

I called customer service, they were great! Just had me send a picture of my screen with a note with the claim number and my info. They looked up my phone info, my warranty runs out on Jan 8th. So glad I didn’t wait to call. New screen is on its way! 🙂 

[CalliopeMort]

Excellent!Sent from my Samsung Galaxy , an AT&T LTE smartphone

[Vediplayers]

Dear Maria,

I have the exact same problem, could you please help me and maybe send support for me? I find this very unusual, I thought it was broken. It would be appreciated if you could please help as soon as possible?

[CarolinaRath]

Contact support /customer service right away . My screen is gonna be
replaced.

[Bacrouch]

Didn’t shut off 

[CarolinaRath]

Mine was hard to shut off too.. I tried many times and eventually it
worked. Just keep the bottom strongly pressed til it works.

[Citykid2]

You are not alone. Call Customer Service. They will ask you a few questions
and ask u 2 try a few tricks but in the end they will approve a new Fitbit.
Takes a week or so 4 a new one
--
Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[UrsulaB]

Hi - I’ve got the same problem with my charge 3 - Grey screen with vertical lines following charging. Have tried the short and long resets but didn’t work. Any other suggestions please?

[CarolinaRath]

Hi! I just got my new screen from them... I got a black one but anyway it's
better than what I had cause I couldn't use it anymore.

Don't wait longer and contact them! Good luck.

[Citykid2]

You can not fix it. Call Customer Service ASAP They will ask a few
questions then approve a new one. You are not the 1st with this issue.
--
Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[ecrooks]

Yes, call customer support and get a new Fitbit, now mine is getting worst and some of the functions are not working. The rep told me that they are aware they are having problems with their screens. My new one arrives today, can’t wait!

Sent from my iPhone

[Pelladine]

The same has happened to me too my Charge 3 screen has gone light grey and striped

. I've tried changing the clock face and the long restart as described but these actions haven't fixed it. Could someone very kindly let me have customer services email? Thank you.

[koekiewookie]

Not fixable for me! 😞

[Citykid2]

Call customer service and speak to a real person. You will get a new one in
a week or so.
--
Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed

[Carol6911]

I have tried this 3 times and nothing can anyone else help please 

Carol

[Citykid2]

You can not fix it. Call Customer Service and speak to a real person. After
a few questions she will send u a new one.
--
Retired Surfer
Sent via my iPad Pro 12.9

Moderator edit: personal info removed