Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 display is grey

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same.TIA for any help

 

 

Moderator edit: updated subject for clarity

Best Answer
312 REPLIES 312

My Fitbit Charge 3 purchased December 2018 screen has gone gray.

I have done the hard reset (hold 15 seconds in charger, ...) and it has not improved.

 

What can I do to reset my Charge 3?

 

IMG_3628.JPG

 

 

Moderator edit: personal info removed

Best Answer
0 Votes

Unfortunately, this is a serious issue that u can not correct. Your best
bet is to call customer service and talk to a real person. Depending on how
old your FitBit is they may simply ask you to try a few tricks which
probably wont work and then approve a new one. But given that at this date
they probably have approved a gazillion replacement you may be disappointed
but it is still worth a try. good luck
--
Retired Surfer
Sent via my iPad Pro 12.9

 

 

Moderator edit: personal info removed

Best Answer
0 Votes

Staceyam, this was the exact issue I had. Went through all the tricks and called Customer Service, spoke with a couple of people, escalating to supervisor.  I was told there was nothing they could do because the device was outside the 1 year limited warranty offered.  They offered 20% off a few select devices (older devices I think they were trying to get rid of). Such a bummer!

Best Answer
0 Votes

I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same. I followed the instructions for restart while on the charger. This has not fixed the problem. I've tried it 3 times. 

Best Answer
0 Votes

My Versa went grey and now my Charge 3 has gone grey both just out of warranty. I'm done, time to move on.

Best Answer
0 Votes
Call customer service if your charger is under warranty (1 year) they will replace it

Sent from my iPhone
Best Answer
0 Votes

I have the exact same issue. I had mine since a Dec 2018 and they offered a 25% discount. I refused to accept it. I’m going to take it to social media. They know this is an issue with Charge 3 series. Not fair to use a product barely more than a year only and they expect you to get a new one with a discount.

Best Answer
I received my replacement for the first Charge 3 I posted about on this thread. I received it in Jan 2020 it lasted 4 months before it turned gray. I contacted them Last week and they said My warranty was only on the first one I bought. No warranty is provided on the replacement. What? So now they only last 4 months before they go gray? Are you kidding me? They definitely have a flaw they will not own up to, or fix! They offered my 25% off. No thanks! Their product is flawed! They need to own up to it! I’m with you, let me what you do on social media and I’ll join you! I will never buy another one of their products!

Sent from my iPhone
Best Answer

Good to hear your story! I tweeted the story. Maybe we can use a specific hashtag to be able to easily follow the thread. I already used #fitbit and #charge3, too general. Maybe #greyscreen?! Or something more reflective of this particular flaw?

Best Answer
0 Votes
We need to plaster social media with their failure to stand behind their product. Let their sales go down and see if the company changed their policies.
Best Answer
I’m not on Twitter, what did you post?

Sent from my iPhone
Best Answer
0 Votes

Exact post:

#Fitbit #charge3 series , the screen goes grey soon and they only offer a 20% discount to get a new one! Well, the product lasts ONLY few months after warranty is over! Such product life management!!

Best Answer
0 Votes

Did not work for me.  Can you add me to the group for technical support?

Best Answer
0 Votes

I just went to their site and talked to them directly , it’s the best course of action if re setting didn’t work , good luck 

Best Answer

I know , it’s frustrating after putting out so much money  😩 

Best Answer
0 Votes

I tried holding down the button and I got a happy smile and white line but my Fit Bit Charge 3 is still Gray with black streaks in it.. Any other Ideas?  I tried to reset it... I have it for less than a year. 

Best Answer
0 Votes

If u act quickly u may be eligible to get a replacement. Call Customer
Service and speak to a real person. Tell them the issue and what u have
tried. They may ask a few questions then hopefully OK a new one. Do not
hesitate. If 1 year they will do nothin’
--
Retired Surfer
Sent via my iPad Pro 12.9

 

 

Moderator edit: personal info removed

Best Answer
0 Votes
Hi, yours may still be under warranty, mine is not. I suggest you call or chat with them. I too have tried the long reset and that did not help and plan on a chat sometime soon.

Good luck. Please let me know what else they have you try.

Thanks
Chris
Best Answer
0 Votes
Thank you but it has been over a year.

Sent from Chris' iPhone
Best Answer
0 Votes
No way to fix it.
If it’s still under warranty (1 year) they’ll replace it, otherwise you’re out of luck. They know their product has this defect, but they refuse to fix it or acknowledge the problem.

Sent from my iPhone
Best Answer
0 Votes