01-13-2019
08:52
- last edited on
11-17-2020
13:05
by
MatthewFitbit
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01-13-2019
08:52
- last edited on
11-17-2020
13:05
by
MatthewFitbit
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I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same.TIA for any help
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
05-05-2020 04:44 - last edited on 06-05-2020 13:12 by LiliyaFitbit
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05-05-2020 04:44 - last edited on 06-05-2020 13:12 by LiliyaFitbit
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My Fitbit Charge 3 purchased December 2018 screen has gone gray.
I have done the hard reset (hold 15 seconds in charger, ...) and it has not improved.
What can I do to reset my Charge 3?
Moderator edit: personal info removed

05-05-2020 04:53 - last edited on 06-05-2020 13:13 by LiliyaFitbit
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05-05-2020 04:53 - last edited on 06-05-2020 13:13 by LiliyaFitbit
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Unfortunately, this is a serious issue that u can not correct. Your best
bet is to call customer service and talk to a real person. Depending on how
old your FitBit is they may simply ask you to try a few tricks which
probably wont work and then approve a new one. But given that at this date
they probably have approved a gazillion replacement you may be disappointed
but it is still worth a try. good luck
--
Retired Surfer
Sent via my iPad Pro 12.9
Moderator edit: personal info removed

05-05-2020 07:50
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05-05-2020 07:50
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Staceyam, this was the exact issue I had. Went through all the tricks and called Customer Service, spoke with a couple of people, escalating to supervisor. I was told there was nothing they could do because the device was outside the 1 year limited warranty offered. They offered 20% off a few select devices (older devices I think they were trying to get rid of). Such a bummer!

05-10-2020 09:20
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05-10-2020 09:20
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I have just charged my Charge 3 and the screen has gone from black to grey with vertical stripes .I have tried rebooting and plugging the charger in again but the screen is still the same. I followed the instructions for restart while on the charger. This has not fixed the problem. I've tried it 3 times.

05-13-2020 07:22
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05-13-2020 07:22
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My Versa went grey and now my Charge 3 has gone grey both just out of warranty. I'm done, time to move on.

05-13-2020 10:09
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05-13-2020 10:09
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Sent from my iPhone

05-18-2020 14:41
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05-18-2020 14:41
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I have the exact same issue. I had mine since a Dec 2018 and they offered a 25% discount. I refused to accept it. I’m going to take it to social media. They know this is an issue with Charge 3 series. Not fair to use a product barely more than a year only and they expect you to get a new one with a discount.
05-18-2020 15:05
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05-18-2020 15:05
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Sent from my iPhone
05-18-2020 15:43
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05-18-2020 15:43
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Good to hear your story! I tweeted the story. Maybe we can use a specific hashtag to be able to easily follow the thread. I already used #fitbit and #charge3, too general. Maybe #greyscreen?! Or something more reflective of this particular flaw?

05-18-2020 16:53
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05-18-2020 16:53
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05-18-2020 17:04
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05-18-2020 17:04
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Sent from my iPhone

05-18-2020 17:13
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05-18-2020 17:13
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Exact post:
#Fitbit #charge3 series , the screen goes grey soon and they only offer a 20% discount to get a new one! Well, the product lasts ONLY few months after warranty is over! Such product life management!!

05-22-2020 13:27
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05-22-2020 13:27
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Did not work for me. Can you add me to the group for technical support?

05-22-2020 15:31
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05-22-2020 15:31
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I just went to their site and talked to them directly , it’s the best course of action if re setting didn’t work , good luck
05-22-2020 15:32
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05-22-2020 15:32
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I know , it’s frustrating after putting out so much money 😩

06-04-2020 13:24
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06-04-2020 13:24
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I tried holding down the button and I got a happy smile and white line but my Fit Bit Charge 3 is still Gray with black streaks in it.. Any other Ideas? I tried to reset it... I have it for less than a year.

06-04-2020 13:35 - last edited on 06-05-2020 13:13 by LiliyaFitbit
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06-04-2020 13:35 - last edited on 06-05-2020 13:13 by LiliyaFitbit
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If u act quickly u may be eligible to get a replacement. Call Customer
Service and speak to a real person. Tell them the issue and what u have
tried. They may ask a few questions then hopefully OK a new one. Do not
hesitate. If 1 year they will do nothin’
--
Retired Surfer
Sent via my iPad Pro 12.9
Moderator edit: personal info removed

06-04-2020 13:35
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06-04-2020 13:35
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Good luck. Please let me know what else they have you try.
Thanks
Chris

06-04-2020 13:43
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06-04-2020 13:43
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Sent from Chris' iPhone

06-04-2020 15:13
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06-04-2020 15:13
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If it’s still under warranty (1 year) they’ll replace it, otherwise you’re out of luck. They know their product has this defect, but they refuse to fix it or acknowledge the problem.
Sent from my iPhone

