Charge 3 display is pixelated

[Lbel]

My Charge 3 is less than 1 year old. Screen has become pixelated with black lines across it. Is there a fix for this or should I submit claim for a replacement?

[JuanJoFitbit]

Hi @Lbel, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 has pixelated lines. I totally understand how you feel about this.

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to assist you accordingly and provide a solution. Please keep an eye on your email account.

I'll be around if any question arises.

[Empen]

The same thing has since happened to me! I’ve done the long reset, the short rest, and I’ve changed my clock screen, made sure sleep mode is off and that my brightness is up. No change. Please help Fitbit! 

[Lbel]

I have black lines across my screen. I have tried reboot and long restart. My Charge 3 is less than a year old. I would like a repair or replacement. I have been bouncing around for 20+ minutes trying to find how to get a return authorization. How do I get warranty service?

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
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