Charge 3 display is so dim I can barely read it

[joemc911]

A few months ago, shortly after the warranty passed, my Charge 3 display started to get dim. At first it wasn't all the time but it got worse. My only way to see it regularly is to set it to normal, which is dim, because auto is impossible to see. I did a chat session with support and they suggested I restart my Fitbit, which I did, but also informed them I had tried. Again, no good. Spent a long time waiting to chat with someone then it was like "thanks for contacting us. Your fitbit is out of warranty. We can offer you a discount. We'll send it to you." I asked why I would want a discount on a product that might be just as unreliable as this one has been and didn't get any decent response other than "sorry you feel that way". Mind you, these aren't verbatim quotes but they are effectively what I received and I do have a transcript. So, even if I was going to replace the I have waited for a discount code that never came. Since I have a Charge 3 of course I considered a Charge 4 but my fear remains. I even asked if they Charge 4 had the same issues with display since it looks identical to the Charge 3 and I was told they hadn't seen any reports of it... Should I spend another hefty amount on an item that could potentially fail almost as soon as the warranty is up? Why didn't I ever get the discount? It doesn't bode so well with me. I will have to think on it. Sad, because I loved my original Fitbit and I loved this one, until it started to fail, then I was made to feel like I don't matter and all they care about is making more money by selling me a new one...

[AlvaroFitbit]

@joemc911 It's nice to have you on board!

Sorry to hear about your damaged Charge 3 and that you didn't get the discount email. Support does follow the guidelines described in the warranty so if your device is outside the warranty period they won't be able to replace it.  This is why they offer a discount to help customers in this situation. Still thank you for sharing your feedback.

Regarding you don't getting the discount, since only Support can provide this please reach out to them for this. I noticed that you already have a ticket with them so keep working with them to find  a solution.

Let me know how it goes.

[Ladyh25]

I received my charge 3 last Aug. In March I noticed I couldn’t see the screen out doors in sunlight, so impossible to see the time, who’s texting or calling me. So I started down the customer service path.... hundreds of emails back & forth, no consistency of speaking to the same person so the problem had to be explained over & over to no avail ( bear in mind my charge 3 is still in warranty ). So I’m then sent two more trackers ( both screens still useless in daylight & one had a battery that needed charging daily ). What the hell are Fitbit selling products that are not fit for purpose. I wouldn’t encourage anyone to purchase one.

[joemc911]

Thank you for your reply. I will correct you in that my Fitbit Charge 3 is not damaged. It is clearly a poorly engineered product based all or in part on all the opinions and experiences of the same issue by multitudes of users, most who are not happy. I appreciate that "The Warranty" has expired but I have read that some owners have gotten their defective product replaced even after a warranty has expired.

I will check back with support but I don't have high hopes. I already invested good money in several Fitbit products, most with which I was pleased. I invested my time to deal with my faulty product, that is out of warranty. I was promised a discount that never arrived and was treated like I was wasting supports time.

Put that all together. Does it add up to a good experience? And now I'm told go back to support that failed to follow through on a promise made that was basically a band aid.

I'm sure you are doing what you're directed to do. We'll see if I get any different response from support.