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Charge 3 display is too dim

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‎09-24-2020 10:53 - last edited on ‎09-24-2020 14:35 by Fitbit Moderator

‎09-24-2020 10:53 - last edited on ‎09-24-2020 14:35 by Fitbit Moderator

The display is unreadable today, it was fine yesterday. Is this the fitbit or some central problem. I have had this fitbit for only a few weeks, it has been replaced about 5 times due to display issues.

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3 REPLIES 3

‎09-24-2020 11:42

‎09-24-2020 11:42

Check that you are not in Sleep Mode, keeping display dim.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎09-25-2020 06:37

In response to JohnnyRow

‎09-25-2020 06:37

Not in sleep mode but thanks for your reply. Will contact customer support again. 

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‎09-26-2020 07:58

‎09-26-2020 07:58

This happened to my Charge3 after the last hardware update. I was given a discount coupon to buy another Charge3. I didn’t use it after others were mentioning same problems on their replacement devices. I ordered an Inspire2. If this one fails I’m totally done with Fitbit. I am planning to send a letter with my bricked device back to FitBit for them to see what their brilliant hardware upgrade did to it. This upgrade turned a perfectly working Charge3 to basically a fancy Flex.

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