Charge 3 display is very dim

[LHall66]

My Charge 3 display is so dim that I can’t read anything unless I’m in a dark room. I can’t see anything on the display while outside in the sunlight. I’ve tried the normal setting and the auto setting. And today my display is going completely blank. I reset it and changed the clock face. The display came back temporarily for 10 minutes then went blank again. 

[NellyG]

Hi @LHall66 As restarting hasnt fixed the issue, I will flag your post for a moderators attention.

[MarreFitbit]

Welcome to the Fitbit Community @LHall66! Thanks for restarting your Charge 3 and for making sure the setting were set correctly. So, I went ahead and created a case for you with our Support team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Thanks so much for your help and for flagging the post @NellyG!

Ping me out if you need further help!

[lynnUnger]

My charge 3 is the same way. Was bright when I purchased it but in the last week or so it has gone dim. I tried changing the settings but it doesn’t change the brightness. 

[fnarbit]

Hi there!

Having the same issue with my Charge 3 - can't see anything on the screen, even when I set it to "Normal brightness". 

Would it be able to assist me on how to fix it?

Thanks!

[lynnUnger]

I called Fitbit and they replaced the unit. They did tell me to reset it, which I had already down but did it again to please them. I had to send a picture . A had a new charge 3 in the mail in 6 days It was done all in one call and it was a very pleasant experience. The Fitbit was only 4 months old so it was all covered under warranty.

Sent from my iPhone

[LHall66]

After multiple attempts by tech support to fix the problem they finally decided to send me a new one because it was still under warranty.

[lynnUnger]

Fitbit was very good in getting mine replaced. It was under warranty.  I hope yours is too. 

[StevenAJones]

I am having the same problem.  Just started a day ago.  I have reset the device and it has a full charge.  Any suggestions?

[LHall66]

Tech support had me go through all of the resets and changing my clock face but nothing worked and my display stayed dim. They said that my Fitbit Charge 3 was still under warranty so they sent me a new one that works well and I can see the display even outside in the sunlight. But today after doing yard work my Fitbit display wouldn’t work at all even if I pressed the side button. I opened the app and changed the clock face to a different one and that reset the display and it came back on again. That’s the first time I’ve had an issue with the replacement Charge 3.

Sent from my iPhone

[lynnUnger]

Call Fitbit. Ensure you reset the device and it’s charged. If it’s under warranty they should send you a placement like they did for me.

Sent from my iPhone

[1midsun]

Hello,

I am also having this same issue, I can only see the display in a very dark room.

My fitbit Charge 3, is less than a year old, I received it in October 2018.  I have tried resetting it, changing the clock face etc.  

Please let me know what i need to do!

[lynnUnger]

Call Fitbit. As I mentioned, mine was replaced on warranty. It was a very good experience getting it replaced

Sent from my iPhone

[LHall66]

My display started going dim 3 months after I purchased it. After tech support tried everything they could they sent me a new one because it was still under warranty. The new one has been working great.

Sent from my iPhone

[Iris_66]

My charge 3 is doing this too. Just in the past week it has gone dim and I can barely see it.

[Iris_66]

My charge 3 is doing this too. Just in the past week it has gone dim and I can barely see it.  

[1midsun]

Contact Fitbit,  they will do some trouble shooting and if that doesnt work they will most likely send you a new oneSent from my Samsung Galaxy smartphone.

[rookie007]

My Charge 3 display was not turning on after a couple of months of usage, I called Fitbit support and they sent me a replacement. Now after a few more months, still within the warranty period, I am facing the exact problem that you are - Display so dim I can't even read it indoors unless I wrap by hand around it to make a hole to look through it. Contacted Fitbit two weeks ago, and they said it is a known issue affecting a small number of customers and they cannot replace the device as it is a software problem, and that their engineers are working on a fix, but no ETA. They asked me to keep my software/firmware up to date and check after a couple of days, which I did. Called them again after 3 days, and they gave the same answer to just wait for another week and hope that the problem is resolved. I called them after a week and they gave me the same answer, and no estimated date for resolution. I am very disappointed with Fitbit. 

[LHall66]

I’m sorry to hear that. The display on the replacement Charge 3 that they sent me has been working well from the day I received it. But 2 months ago the notification buzz quit working. I haven’t reach out to tech support yet but have updated the software and it still doesn’t buzz to notify me.

Sent from my iPhone

[Basinboy]

Mine is doing the same thing since the last update.  Mines over a year so I guess I’m out of luck.   I like the app but the product is not well engineered or durable.  I’m done with Fitbit I think.