03-04-2019
07:30
- last edited on
11-17-2020
11:22
by
MatthewFitbit
03-04-2019
07:30
- last edited on
11-17-2020
11:22
by
MatthewFitbit
My Charge 3 display is so dim that I can’t read anything unless I’m in a dark room. I can’t see anything on the display while outside in the sunlight. I’ve tried the normal setting and the auto setting. And today my display is going completely blank. I reset it and changed the clock face. The display came back temporarily for 10 minutes then went blank again.
01-14-2020 14:31
01-14-2020 14:31
01-14-2020 17:15
01-14-2020 17:15
01-14-2020 18:08
01-14-2020 18:08
01-27-2020 13:49
01-27-2020 13:49
It is so dimly lit that I can't read the display. Please fix or send me a replacement.
01-27-2020 14:32
01-27-2020 14:32
01-27-2020 19:09
01-27-2020 19:09
01-27-2020 19:15
01-27-2020 19:15
01-28-2020 04:02
01-28-2020 04:02
01-29-2020 15:42
01-29-2020 15:42
I’m having the same issue. I called the company and wasn’t offered a replacement. They said they would email me when they pushed through an update that could fix the problem. That was 2 weeks ago. Since then my Fitbit has become worse. My Fitbit is unreadable even in a dark room at this point.
Has anyone got that email yet? Has anyone else been told to wait for the email but called back and received a replacement? I’m not sure why they are sending some people a replacement but telling others to wait for an update.
01-29-2020 16:12
01-29-2020 16:12
I contacted them again today and got the same response. They are working on an update. Looking at the thread this issue is a known one and they have been working on an update since spring 2019. I work IT and know that is not the norm in handling customer complaints in regards to software issues.
I encourage anyone with issues and no satisfactory resolution to reach out to the Better Business Bureau and/or Consumer Affairs. If Fitbit doesn't want to fix what they caused or take ownership of their issue let them deal with the Better Business Bureau.
01-29-2020 17:24 - last edited on 02-14-2020 19:33 by LiliyaFitbit
01-29-2020 17:24 - last edited on 02-14-2020 19:33 by LiliyaFitbit
If it’s still on warranty call them & insist on action. They’ll go through a series of checks to reset it & if still dim or no longer able to view it then they’ll email you a choice for replacement or 50% discount off another fitbit smart watch. You have to log on & choose option within 30 days. I ordered the FitBit Versa 2 today & will receive in 7 business days.
Moderator edit: personal info removed
01-30-2020 06:27
01-30-2020 06:27
01-30-2020 09:01 - last edited on 02-14-2020 19:33 by LiliyaFitbit
01-30-2020 09:01 - last edited on 02-14-2020 19:33 by LiliyaFitbit
Thanks! I hope so too.
Moderator edit: personal info removed
01-30-2020 09:06 - last edited on 02-14-2020 19:34 by LiliyaFitbit
01-30-2020 09:06 - last edited on 02-14-2020 19:34 by LiliyaFitbit
Insist on replacement. I don’t think there’s software fix or it would be done already! I’ve ordered a FitBit Versa 2 from the 50% discount offer that I received & hope it works well. You can get replacement or 50% discount offer. I compared Fitbit’s & chose different one. Good luck.
Moderator edit: personal info removed
01-31-2020 10:17
01-31-2020 10:17
01-31-2020 13:22
01-31-2020 13:22
Hi
I have the same problem too after using the device since Sep 2019.
I have tried the long reset as per the suggested fix.
It doesn’t work.
02-01-2020 06:29
02-01-2020 06:29
02-02-2020 07:06
02-02-2020 07:06
I’m in the same boat, Basinboy. Mine is 13 months old, so no replacement for me. It sounds like the replacements are failing too, so it’s not that big of a deal. Fitbit’s quality control really sucks. They are too expensive to only last a year - or less. I also have an Alta that I’ve had for a while, but when that one fails, I’ll be checking out other tracker companies.
03-02-2020 15:45
03-02-2020 15:45
Now in the same boat. Only see it in dark rooms and had too long for a replacement. Sad that developers can’t fix it.
03-10-2020 10:45
03-10-2020 10:45
When I tried to adjust the brightness on the screen of my fitbit charge 3 it went t dark and now I cant see anything