Charge 3 display is very dim

[LHall66]

My Charge 3 display is so dim that I can’t read anything unless I’m in a dark room. I can’t see anything on the display while outside in the sunlight. I’ve tried the normal setting and the auto setting. And today my display is going completely blank. I reset it and changed the clock face. The display came back temporarily for 10 minutes then went blank again. 

[Zuka]

I say good luck with that - rather save your energy for something more productive like purchasing an alternative brand

Zuka

[Theresafung]

It is very frustrating, so hard to find their customer support

Sent from my iPhone

[Anno55]

I have the same problem it started with lines now i cant see the screen at all

[Cykeprof]

Since I tried this, now my numbers for anything - even the clock - won't come up when I tap. Now I have to push the side button EVERY SINGLE TIME I want to look at anything, whether it's what time it is, or my heart rate or steps. I am SO OVER THIS PIECE OF JUNK.   

[Lu69]

Can we get Fitbit to respond. This is out of hand


Sent from my iPhone

[JennHart11]

Mine is doing the exact same thing. I would love some help please!

[Zuka]

You’ll get no joy 🙁

Sent from my iPad

[anne2011]

Having same issue with my device. Started 2days ago. Would appreciate some help. 😕

[Zuka]

Afraid it’s a hopeless case

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No win situ

[jlewitzke]

I had the same issue today and it was still on sleep mode. Turned it off and worked great 

[BBhushan]

Unfortunate that Fitbit lends a deaf ear to this product which appears to be defective in design 


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[Theresafung]

Press the left button until screen on.
Move the screen from right to left 4 times
Until you see setting, tab it
Tab the “bright “ icon
And see.
Sent from my iPhone

[LuluBelles]

I adjusted the settings on the watch itself and set the brightness on auto. Somehow on it’s on it got reset to low.

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[JennHart11]

Yup, I discovered yesterday that is what happened. All fixed. Thanks!

[Lu69]

Fantastic Thank you

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[Ash0611]

• I agree with you.  Fitbit needs to be held accountable.  Fitbit doesn’t care and we are stuck with these defective devices.

[Cykeprof]

I had to charge my Fitbit this morning, and when I put it back on, it's dead. It shows the charge level on my phone, and it will show the clock face and other stuff when it's plugged in, but the second I take it off the charger and put it back on my wrist, I can't get anything to come up, not even the clock face. 

Is it possible to get a new battery for these watches. I'm not interested in spending another $150 on a watch again. 

[Cykeprof]

And it did not record my steps or my exercise today  }:(

[ATXBR1TT]

Thank you!  I wonder if there was a firmware update that reset brightness to dim.

[sherryfox227]

I am encountering this same issue.  I have fully charged my FitBit, done the reset, changed the clock face, nothing works.