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Charge 3 display not legible

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‎08-13-2021 15:38 - last edited on ‎08-15-2021 19:29 by

‎08-13-2021 15:38 - last edited on ‎08-15-2021 19:29 by

 Today my 18 month old Fitbit Charge 4 battery fell to 1% after being fully charged overnight.  The top half of the display is now not legible.  I have recharge to 100% and rebooted it but the top half of the screen is still not legible.  Any suggestions to restore the screen?

 

 

Moderator edit: subject for clarity 

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‎08-13-2021 17:19

‎08-13-2021 17:19

Welcome to the Fitbit Community, @Ranbow.

 

Thanks for the details shared in your post and for already trying to resolve the issue. Since you've already tried restarting your tracker, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-14-2021 04:38

In response to LiliyaFitbit

‎08-14-2021 04:38

Thank you.  I was mistaken, it's a Charge 3 not 4.

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‎08-15-2021 19:28

In response to Ranbow

‎08-15-2021 19:28

Thank you for your reply, @Ranbow.

 

I appreciate the additional details and I've moved your post to Other Charge Trackers board so we can keep our forums organized. If you continue experiencing difficulties after restarting your tracker, please get in touch with our Support team for further assistance. 

 

Have a good day.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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