Charge 3 display not turning on

[Niviyan]

My charge 3 display has gone blank it's not showing anything, but the device is syncing to my phone and when I press the side button it's vibrating and the green light on the back side is also working.

Tried some of the remedies recommended in the community,

- Connected to the charger, to reboot long pressed the left side button for 8 seconds I heard 2 vibrations that's it my display didn't come back tried this for few times.

- Changed the clock face

Nothing worked. Do you'll have any other suggestions?

Moderator Edit: Clarified subject

[AnaFitbit]

Hi @Niviyan, welcome to the Community Forums. 

Thanks for the details shared and for trying to solve this situation with your Charge 3 prior posting. At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I hope your issue is solved soon.

[Niviyan]

Hi @AnaFitbit I clicked on the above link looks like the live chat function doesn't work. Because it says "Sorry that page is following a different trail" and redirects to the home page. 

[AnaFitbit]

@Niviyan it's great to see you again. 

Please select your country of residence, at the end of the page on the right corner, and try to open the chat option. 

Hope this helps. 

[Niviyan]

@AnaFitbit tried many times to join the chat it's taking ages to connect, tried many times in the past few days. Even now it's been over 4 hours still waiting for the next available agent. Isn't there any other efficient solutions?